Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
You'll be the technical partner for a portfolio of Aircall's strategic global accounts, working closely with Key Account Managers to drive agentic AI adoption use case by use case, from the first deployed use case to broader expansion.
About the Team
Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.
Within that team, this is a hands-on, Key Accounts–focused role for someone who wants to go deep rather than broad, working with a portfolio of Aircall's strategic customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project delivery, and AI adoption. You don't need to be a full-time software engineer, but you should be fluent in APIs, confident managing technical projects, and comfortable working with customer stakeholders.
About the Role
As a Forward Deployed Engineer for Key Accounts, you are the technical point of contact for a portfolio of Aircall's strategic customers. You don't run a deployment and move on. You stay with the account and help build its agentic roadmap alongside the Key Account Manager (KAM).
You help land a first high-impact use case, prove value fast, then expand the footprint use case by use case. You'll work closely with the KAM, senior FDEs, Product, and Engineering, taking on increasing ownership of your accounts as you grow in the role.
Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership.
What you'll do
Build ongoing relationships with the accounts in your portfolio as their go-to technical contact for Aircall's AI Agents.
Partner with the Key Account Manager on the account plan: the KAM owns the commercial relationship and quota. You own technical execution and contribute to the use-case roadmap and the pipeline of expansion opportunities.
Deliver the first use case fast, then expand. Deploy an initial high-value workflow, track the outcome, and use proven value to identify the next use case.
Run regular use-case discovery with customer teams to surface, qualify, and prioritise new automation opportunities.
Act as a trusted advisor to your accounts on agentic AI. Help them build their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as their platform of choice.
Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
Configure and optimise the AI Agent, defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's…