Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
We are seeking a talented and Strategic Partner Account Manager (PAM) to join our dynamic team in London. This role is crucial for driving our growth and development within the UK, Ireland & Nordics. As a Strategic PAM, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.
This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.
This role is for the Aircall office in London (at least three core days at the office).
Key Responsibilities:
Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in the UK&I and Nordics region.
Strategic Planning: Utilize data-driven insights to create and execute strategic partnership plans that align with Aircall’s business objectives.
Collaboration: Work closely with other GTM teams, and Product Development teams to ensure a cohesive approach to partnership management and to drive joint initiatives.
Performance Tracking: Monitor and evaluate the performance of partnerships using KPIs and metrics, ensuring alignment with Aircall’s goals and objectives.
Market Insight: Stay informed about industry trends, competitive landscape, and market opportunities to provide strategic insights and recommendations.
Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.
A little more about you:
Analytical and Strategic Thinker: You have strong analytical skills and can leverage data to inform strategic decisions. You can identify market trends and opportunities to drive partnership growth.
Relationship Builder: You excel in building and nurturing relationships with partners. Your interpersonal skills enable you to engage with diverse stakeholders effectively.
Results-Driven: You are focused on achieving targets and delivering results. Your proactive approach ensures you can identify and act on opportunities swiftly.
Effective Communicator: You possess excellent communication skills, both written and verbal. You can convey complex ideas clearly and persuasively in both one-on-one and group settings.
Collaborative Team Player: You thrive in a collaborative environment, working well with cross-functional teams to achieve shared goals.
Adaptable and Resilient: You are flexible and can adapt to a fast-paced, dynamic environment. You are resilient in the face of challenges and can navigate ambiguity effectively.
Cultural Fit: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the UKI region.
We believe that these…