R10101977 Customer Experience Accounts Receivable Supervisor (Open)
Location:
Kennesaw, GA (SAF) - Management
How will you CONTRIBUTE and GROW?
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
Airgas is Hiring for an Accounts Receivable Supervisor in Kennesaw, GA!
We are looking for you!
Hybrid Work Schedule: 3 days in office, 2 days remote (following an initial 90-day on-site training period)
Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start after just 30 days of employment
Job Summary :
The Customer Experience Accounts Receivable Supervisor oversees daily credit and collection operations within the Business Support Center (BSC), leading a team of 6–9 Customer Experience Representatives managing national and strategic accounts. This role is responsible for driving receivables turnover, resolving billing disputes, and minimizing financial risk while maintaining strong commercial relationships. Working in close coordination with Division and Regional leadership, the Supervisor provides ongoing coaching, performance management, and strategic oversight to support business growth and profitability.
Key Responsibilities :
Supervise, train, coach, and evaluate a team of 6–9 Customer Experience Accounts Receivable Representative's while managing daily scheduling and resource deployment.
Monitor and analyze accounts receivable aging reports, track collection performance, and execute strategies to maximize cash flow and minimize bad debt.
Guide the team in managing complex, overdue accounts, establishing payment plans, and handling high-level customer contacts.
Partner cross-functionally with sales, customer service, and regional management to resolve billing discrepancies and streamline commercial transactions.
Provide regular collection updates, risk analyses, and performance reports to upper management to drive process improvements across the BSC.
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Are you a MATCH?
Required Qualifications:
Bachelor’s degree in Accounting, Finance, Business Management, Economics, or a related field.
Minimum 4 years of B2B accounts receivable and collections experience, including 1–2 years in a supervisory or lead capacity.
Proven ability to lead, coach, and motivate a team in a fast-paced operational environment.
Deep understanding of accounts receivable principles, credit risk management, and collection techniques.
Proficiency in ERP systems (SAP preferred) and Microsoft Office Suite, with advanced skills in Excel.
Preferred Qualifications:
Experience working within a multinational company environment
Strong written and verbal communication, interpersonal, and negotiation skills with a dedicated customer-service focus.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining…