R10104271 Specialist - Customer Master Data (Open)
Location:
Independence, OH - Rockside Woods Blvd - Management - North BSC
How will you CONTRIBUTE and GROW?
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you !
Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start after just 30 days of employment.
About the Role
The Customer Master Data Specialist is responsible for the end-to-end creation and ongoing maintenance of all Airgas customer accounts in SAP. In this role, you will ensure high data integrity across customer contact information, pricing structures, ordering preferences, and assigned sales representatives. You will partner cross-functionally with sales, operations, and finance to troubleshoot account discrepancies and support critical business events like acquisitions and branch transitions. Your work directly establishes data accuracy and operational efficiency across the entire organization.
Key Responsibilities
Account Setup & Governance: Execute daily creation, modification, and restructuring requests for customer master accounts in SAP in strict alignment with data governance policies and standard operating procedures.
Cross-Functional Collaboration: Partner with sales, operations, bulk teams, and finance to support complex account restructuring, branch openings/closures, mergers, acquisitions, and asset balance management.
Pricing & System Maintenance: Accurately process and update customer pricing agreements, bulk asset billings, and account preferences with meticulous attention to detail and pricing compliance.
Customer Service & Process Optimization: Provide responsive internal customer support via email, phone, and chat, while actively identifying opportunities to streamline workflows, document SOPs, and reduce processing times.
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Are you a MATCH?
Required Qualifications
High School Diploma or GED equivalent.
Strong computer proficiency, including intermediate experience with Microsoft Excel and Google Workspace.
Proven ability to manipulate, analyze, and troubleshoot large amounts of data with extreme attention to detail.
Strong written and verbal communication skills with the ability to work collaboratively in a team setting.
Preferred Qualifications
Prior hands-on experience utilizing SAP, specifically customer master data or financial applications.
Minimum of 2 years of professional experience in an office environment handling customer-facing or internal support activities.
Familiarity with branch operations, order entry workflows, inventory management, or industrial supply chain processes.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should…