Company Introduction:
Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Operations Specialist I-III
Mission (Why we need you):
Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!
Outcomes (What you’ll be working on and the impact you’ll make):
We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market.
Primary responsibilities and tasks:
Provide world-class customer service
Provide quick decisions and resolutions to issues that arise
Ensure our KPIs are being met
Collaborate with all team members to get shipments to point A to point B with the One Team mindset
Strong sense of proper prioritization (What tasks takes priority over others, and for whom)
Properly documents issues to support corrective actions and team updates
Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities
Track the movement of goods and provide real-time shipment updates using various systems
Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management
This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues
This role requires in-office work in the Penang office
Skills & Experience & Characteristics (Who you are):
At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field
At least 2+ years of proven track record in a similar role in customer service/operations
Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
Ability to make good judgments quickly
A positive attitude: Your job is to make the impossible possible. Have fun doing it
Strong ability to manage multiple tasks and maintain organized records
Fluent in speaking and writing English, any other language skills are a bonus
Knowledge of…