ABOUT AIRWALLEX
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
HOW YOU'LL MAKE IMPACT
As an Account Manager on the Enterprise team, you'll manage strategic enterprise customer accounts and help them maximise the value they get from Airwallex. You'll combine strategic account planning with hands-on ownership of renewals, expansion opportunities, escalations, onboarding and complex customer initiatives.
- Grow gross profit from existing enterprise customer accounts by leading renewals, upsell and cross-sell opportunities across Airwallex's product suite.
- Build and execute strategic account plans that map customer objectives, stakeholders, risks, renewal plans and twelve- to eighteen-month growth opportunities.
- Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities.
- Lead commercial negotiations and expansion opportunities, using account data and customer insight to improve retention and drive net revenue retention.
- Project-manage complex customer initiatives across technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success.
- Identify and solve client challenges before they become risks, while ensuring the best possible customer experience throughout onboarding and beyond.
- Maintain accurate CRM records, opportunity tracking and forecasts, and report performance against KPIs, metrics and targets.
This is a quota-carrying commercial role based in Israel, where you'll work in the office four days a week.
WHAT WE'RE LOOKING FOR
Essentials
- Fluent written and spoken English and Hebrew.
- Five to six years of experience managing complex technology sales or account management, from small to enterprise accounts.
- A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions.
- Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders.
- Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally.
- Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives.
- A technically minded approach, with prior experience in API sales or account management for a similar organisation.
- Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions.
Preferred
- Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products.
- Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders.
- A data-driven approach to account health,…