ABOUT AIRWALLEX
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
HOW YOU'LL MAKE IMPACT
You'll lead and develop a Solutions Engineering team supporting Enterprise and SME sales organisations across APAC. You'll shape how the team designs solutions, partners with customers and scales its impact across the region.
- Lead and develop a Solutions Engineering team supporting Enterprise and SME sales organisations across APAC
- Partner with Sales, Product, Engineering, Legal, Operations and senior customer stakeholders to design solutions that meet complex business goals
- Own the technical components of the end-to-end sales cycle, from discovery and solution design through API integration and successful go-live
- Lead the RFP management process, improving consistency and accuracy across responses while coordinating input from cross-functional teams
- Manage team outcomes, deliver OKRs and allocate resources to meet customer schedules and objectives
- Act as a trusted technical advisor on Airwallex's financial infrastructure platform, helping organisations grow their businesses globally
- Take ownership of the most challenging solution projects, using strong customer-facing and consulting experience to navigate ambiguity and deliver outcomes
- Shape the team's processes, capabilities and operating model as Solutions Engineering continues to scale across APAC
You'll work from our Singapore office five days a week.
WHAT WE'RE LOOKING FOR
Essentials
- A bachelor's degree in a STEM discipline, with strong academic achievement
- 8+ years' experience in a customer-facing engineering role such as Solutions Consultant, Solutions Architect or Sales Engineer, ideally within a global software enterprise
- At least 2 years' experience leading or managing a team
- Strong organisational and time-management skills, with the ability to manage competing priorities across multiple opportunities and customers
- A strong problem-solving mindset and the ability to work with customers, partners and Engineering teams to develop new products and solutions
- Executive engagement skills and presence, with the ability to build credibility and strong relationships with decision-makers at all levels
- Experience managing complex solution projects and overseeing successful customer go-lives
- The ability to work independently, make sound decisions in ambiguous circumstances and develop a clear path forward with customers
Preferred
- Knowledge of the payments domain or financial services
- Hands-on experience developing product solutions, either internally or in a consulting role
- Experience leading RFP responses and coordinating complex cross-functional inputs
- A strategic and creative approach to identifying challenges and overcoming difficult obstacles
- A strong track record of learning quickly and actively building domain knowledge
YOU'LL THRIVE HERE IF
- You're comfortable owning the roadmap yourself.
- You own the outcome and you don't wait for permission to fix what's broken.
- You're comfortable making…