Additional Job Description
Digital Architect
Location: Fort Worth Texas or Lake Forest California
Travel: Up to 25%
We are looking to expand our exciting team with someone who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders. The Digital Architect is a hybrid engineer / project manager who is responsible for driving connectivity for ALCON (Alcon Vision Suite) products as well as legacy Alcon Medical Devices. The Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking. The Digital Architect will also assist as needed to support any connectivity concerns (questions & troubleshooting) for all network capable medical equipment. As a hybrid technical professional, the AVS Digital Architect will both lead integrations and serve as a technical subject matter expert to solve interoperability challenges that may arise.
The successful candidate will join a growing team in a family-like atmosphere. No two days are quite the same as you will have a mixture of some of each of the following each day.
In this role, a typical day will include:
Ensure Alcon Vision Suite installs are connected in a timely manner
Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
Manage all phases of Project Plans for hardware and software integrations including stakeholder management
Track time of installation of Alcon Alcon Vision Suite products customers
Own regional integration process
Define data flow map for customer integrations
Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
Follow processes related to proper documentation after each task
Respond to monitoring alerts indicating offline devices
Occasionally lead classes related to networking and medical device interoperability
Assist with User Acceptance Testing (testing product prior to hand over to customer)
Complete Alcon assigned training on time
Maintain professional communications when interacting with internal and external customers
Engage other Alcon functional teams as needed to address customer issues
Exhibit boundaryless collaboration ways of working when partnering with other teams
Own issues through the process until a handoff is confirmed
Proactively identify process improvements related to local and global tasks
Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
Backfill other roles on the team as needed, domestically and internationally
Proactively remain current on industry trends
Exemplify a customer focused attitude
Act with a sense of urgency / bias for action
Be results oriented
Perform duties ethically
Strict requirements to laws, regulations, and company policies
Key Requirements/Minimum Qualifications:
Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs. Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience
Preferred requirements:
3+ years of experience in Healthcare or Medical industry, preferably as a Integration Architect or a PACS engineer- Add into job description
2+ years experience with DICOM and/or HL7
Fluency in English (domestic and international meetings are conducted in English)
Excellent verbal, written, and communication skills
Excellent customer service skills
Excellent troubleshooting skills
Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
Experience in troubleshooting networks and general IT issues
Some level of travel (up to 25%) to attend regional leadership meetings,…