Customer Service Representative – Hungarian & Slovak Speaking
Location: Biatorbágy, Hungary | Hybrid after onboarding
WHO ARE WE
At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Operating in more than 40 countries, our solutions help deliver water and energy where they're needed most.
Our Customer Service team plays an important role in making that happen. We connect our customers with our internal teams and make sure orders move smoothly from initial request through delivery, invoicing and after-sales support.
See our websites: https://aliaxis.com
ABOUT THE ROLE
Do you speak Hungarian and Slovak, enjoy working directly with customers, and have experience managing orders and solving the unexpected along the way? We're looking for a Customer Service Representative to join our team in Biatorbágy.
This is much more than answering calls or emails. You'll take end-to-end responsibility for customer orders, primarily supporting our Slovak export customers, while working closely with Sales, Purchasing, Warehouse, Logistics and Finance. You'll make sure orders are accurate, deliveries stay on track, customers remain informed, and any issues or complaints are followed through to resolution. These responsibilities reflect the scope of the attached job description.
You'll primarily take care of our Slovak customers, while also providing backup support for Czech or other export customers when needed.
If you like taking ownership, building customer relationships, coordinating several moving pieces at once and finding solutions when things don't go according to plan, this could be a great next step for you.
WHAT YOU WILL DO
Take end-to-end responsibility for customer orders, primarily for our Slovak export customers.
Process, validate and manage incoming sales orders, ensuring that order details, pricing and commercial terms are accurate.
Coordinate orders from placement through to final delivery and invoicing.
Act as a key point of contact for customers, communicating with them regularly by phone and email.
Keep customers informed about orders, deliveries, changes and the resolution of any issues.
Work closely with Sales, Purchasing, Warehouse, Logistics and Finance, maintaining good alignment between everyone involved in the process.
Monitor order and delivery progress, identify potential bottlenecks and proactively look for solutions.
Handle customer claims and complaints, investigate issues and coordinate solutions with the relevant teams.
Escalate more complex cases when necessary and proactively ask for support rather than allowing an issue to remain unresolved.
Maintain accurate customer, order and transaction information in our systems and ensure documentation is complete and up to date.
Identify recurring issues and contribute ideas that can improve our processes and the overall customer experience.
Support Czech or other export customers as a backup when required.
WHAT WE ARE LOOKING FOR
For this position, we're looking for someone who has:
Fluent/proficient Hungarian.
Slovak at a minimum conversational/working level, both written and spoken. You don't need a formal language certificate, but you do need to feel comfortable communicating with Slovak-speaking customers by both phone and email.
At least a secondary school-leaving certificate / high school diploma.
A few years of solid, hands-on customer service experience, ideally involving direct customer contact and responsibility for more complex customer service or order management processes.
Experience working with ERP systems and good general computer/MS Office skills.
Strong communication and problem-solving skills and the ability to stay organized when priorities change.
A customer-focused mindset combined with the confidence to take ownership of issues and see them through to resolution.
The ability to build effective relationships with customers as well as colleagues from different functions.
It would be an advantage if…