Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Supervisor, Utilization Management (Must have California LVN / RN License), under the direction of the Manager of UM, is responsible for ongoing management of the UM Department, the oversite of inpatient UM processes. Directly supervise licensed staff performing UM duties. Accountable for promoting quality patient care outcomes while supporting appropriate resource management along the continuum of care and responsible for auditing and completing reports to meet CMS compliance requirements.
Schedule: Must be willing to work Pacific Time hours.
GENERAL DUTIES / RESPONSIBILITIES:
Ensure UM clinical staff members are conducting telephonic concurrent review and performing Pre-Service Review on submitted requests within CMS and Alignment Healthcare turnaround timeframes as well as meeting department goals
Ensure staff is utilizing Alignment Healthcare (AHC) approved clinical criteria.
Ensure staff are following concurrent review and / or preservice workflow.
Ensure staff are putting the member first while managing benefits appropriately
Ensure staff are managing and transferring members according to the Continuity of Care requirements.
Ensure that all assigned staff complies with CMS and AHC interdepartmental processes when participating in the Medical Claims Review processes.
Ensure staff are conducting telephonic interviews of members to identify risk factors and the need for ambulatory CM and outpatient resources.
Ensure that staff are initiating, developing, planning, implementing, and documenting care plans designed to promote the delivery of quality care and service to members in a timely manner.
Ensure staff are considering the individual member’s unique needs in the process of treatment planning within the CM programs
Ensure staff are maintaining records according to the use of the current UM platform
Ensure staff are using sound clinical judgment to make all final determinations
Monitor staff are documenting according to internal processes as outlined in Department policies, protocols and standard operating procedures.
Collect, evaluate, and report data and activities as applicable within the UM program. (i.e.: Monthly Reports, NOMNC, OMT, Medical Services Committee Reports (MSC))
Interface with primary care physicians, specialty care physicians, mental health professionals, home health professionals and other health care professionals regarding patient care.
Maintain confidentiality of information between and among health care professionals.
Perform daily UM Reviews and Case Management when required and handling escalated cases.
Implement Alignment internal and CMS-specific programs (i.e., Medical Claims Review)
Develop, review and revise as necessary, policies, procedures, protocols and processes related to Inpatient and Preservice UM
Other duties as requested or assigned
SUPERVISORY RESPONSIBILITIES:
Oversee assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.
JOB REQUIREMENTS:
Experience:
Required:
Minimum (1) year recent and related supervisor experience
Minimum (2) years related experience in a managed care setting, which includes inpatient and preservice utilization management
Education:
Required:
Successful…