- Pay
- $13/hr
- Where
- San Antonio, TX · Remote, Texas · Remote
- Level
- Mid
This position is for our subsidiary:
Allcat Claims Service, LLC To know more, visit us at http://www.allcatclaims.com
About Allcat Claims Service
Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.
We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to “Raising the Bar” for both our clients and partners.
Job Type: Seasonal / Temporary
Compensation: $13/hour (overtime opportunities available)
Schedule: Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays)
Location: Remote (optional workspace available onsite if needed)
Position Overview
We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.
Key Responsibilities
Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
Provide adjuster contact information and clearly explain next steps in the claims process
Accurately document call attempts and customer interactions using provided templates and systems
Handle a high volume of calls while maintaining professionalism and attention to detail
Demonstrate empathy, patience, and strong communication skills when assisting customers
Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays
Qualifications
Strong customer service and communication skills
Ability to demonstrate empathy, compassion, and professionalism in all interactions
Comfortable working in a fast-paced, high-volume environment
Basic computer proficiency and ability to follow documented processes
Reliable internet connection and personal equipment (laptop and phone required)
Ability to work a flexible, on-call schedule
Training
Half-day virtual training provided
One day of onsite training to ensure readiness and understanding of processes
Additional Information
This is a seasonal position based on business needs and weather-related claim volume
#allcatclaims