Location(s): Mississauga, Ontario
Job Schedule: (Full-time, Hybrid (4 days onsite, 1 day remote)
Education Requirement: Bachelor’s degree in Accounting and/or Finance
Sponsorship: no
Come Drive Innovation with Us. We are currently looking for a Bilingual Collections Representative to join our team in Mississauga, ON.
A Day in the Life:
This role will be responsible for maximizing recoveries while minimizing collection losses. Incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors.
Job Responsibilities:
Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
Finalize vendor invoices – Once approved invoices are received from supervisors; ensure accuracy of information input by vendor. Forward correctly completed invoices to accounts payable to issue payment and to internal processing department to post to appropriate accounts. Log all vendor invoices on monthly and yearly trackers – ensure spreadsheet functionality to provide summary for management
Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
Answers incoming calls from customers and dealers in regard to inquiries.
Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
Perform other assigned tasks and duties necessary to support the Collections department.
Who We’re Looking for:
Required:
Bachelor’s Degree or College Diploma in Business preferred - or equivalent years of experience.
Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections.
Excellent communication skills in both French and English
, written and oral.
Proficiency with MS Software, including Excel, Word, and Outlook.
The incumbent must have excellent telephone, interpersonal, organization and diplomacy skills. Interpersonal communications in this position focus on hearing and resolving contentious client issues professionally and diplomatically. To do this effectively, the incumbent must have collaboration, advocating, counseling, effective listening, influencing, conflict resolution, moderation, negotiation skills and the ability to communicate complex information.
Presentation skills are also necessary for biweekly and monthly meetings.
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide .
Built for Your Best:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa
All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all…