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Job Summary
The Manager, Technology Fusion Center Operations is the subject matter expert and responsible for managing and monitoring Bread Financials IT infrastructure. This role will spend a majority of their time working in the Technology Fusion Center, SOC and other focused on incident management and remediation. This candidate should be a continuous learner, adaptable and a critical thinker.
Essential Job Functions
Analyze, diagnose, and resolve IT incidents proactively and escalate issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations. - (25%)
Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status, issues and risks. - (20%)
Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency. Identify risks, and communicate and mitigate them utilizing the Incident and Problem Management processes. - (25%)
Plan and execute staffing projections and development plans for front-line associates. Document progress and implement corrective actions as needed. Serve as a SME, training less experienced IT Command Center Analysts. Show urgency and commitment for 24/7 operations, participating in the on-call rotation - (30%)
Minimum Qualifications
High School Diploma or GED.
1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
8-10 years of experience working in a network operations center, SOC, or other operations center environment.
3+ years leading project(s), mentoring and/or coaching experience.
Preferred Qualifications
Bachelor’s Degree in Information Systems, IT, Computer Science, or related field.
ITILv4 Foundations Certification
10-13 years of experience working in a network operations center, SOC, or other operations center environment.
5+ years leading project(s), mentoring and/or coaching experience.
Skills
Information Technology Infrastructure Library (ITIL)
Microsoft Office
Microsoft PowerShell
Monitoring Tools
Network Operations Center (NOC)
Python (Programming Language)
ServiceNow Platform
Reports To : Director and above
Direct Reports : 6 - 10
Work Environment
On-site 5 days a week at the Easton office (Monday–Friday)
1st Shift: 7:00 AM–3:00 PM EST
Not eligible for Remote or Hybrid work
Physical and Mental Requirements
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
Communicate/Hearing
Communicate/Talking
Move/Traverse
Reaching
Stationary Position/Seated
Typing/Writing
Maintain focus in high pressure or fast-paced work environment
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
Salary Range (unless otherwise noted below):
$112,400.00 - $179,900.00
Full Salary Range for position:
California: $129,300.00 - $224,900.00
Colorado: $112,400.00 - $197,900.00
New York: $123,600.00 - $224,900.00
Washington:…