SUMMARY
Leads the functional product and program delivery effort for the CRM Product Group at Alliant while serving as the senior role for the Salesforce platform. Manages the intake process for new requests and is responsible for coordinating the multi-year Salesforce product roadmap, prioritizing the product backlog with alignment and buy[1]in from the CRM Product Group Steering Committee, and ensuring delivery of high-quality, value-driven solutions that support the company's strategic goals. Partners closely with business stakeholders and the technical delivery organization to translate business priorities into executable plans and measurable outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the senior role and primary functional point of contact for Salesforce initiatives, managing the product backlog and prioritizing work based on business value, strategic objectives, stakeholder needs, and CRM Product Group Steering Committee alignment.
Collaborate with executives, Producers, Sales teams, Sales Operations, customer service, and other stakeholders to gather requirements, shape Salesforce vision and strategy, and coordinate a multi-year product roadmap and adoption plan.
Bring forward significant business value through creative solutioning; proactively identify opportunities to improve delivered CRM products, streamline the Producer experience, increase Producer productivity, strengthen Salesforce adoption, and improve the velocity and close rate of Opportunities.
Own and coordinate product and program execution across Salesforce initiatives, including roadmap sequencing, delivery planning, dependencies, risks, milestones, stakeholder communications, and business readiness.
Delegate facilitation of Agile ceremonies to Scrum Masters while providing Product Owner direction, priorities, decisions, and context needed for effective sprint planning, daily coordination, sprint reviews, retrospectives, and continuous delivery improvement.
Partner closely with Salesforce developers, administrators, technical architects, DevSecOps resources, Salesforce Solution Architects, Business Architects, and other technical partners to ensure solutions meet business requirements and adhere to applicable standards and best practices
Review and approve solution designs from a business and product perspective, ensuring proposed solutions align with the Salesforce roadmap, business requirements, user experience expectations, and intended business outcomes.
Lead and coordinate user acceptance testing (UAT), business readiness, stakeholder feedback, defect
prioritization, and business acceptance activities to continuously improve the Salesforce platform and support quality releases.
Provide leadership and governance for quality assurance activities, including test strategy, test planning,
regression coverage, release quality, defect management, and coordination between QA, business stakeholders, and technical delivery teams.
Monitor and report on key performance indicators (KPIs) and outcome measures for Salesforce initiatives, with particular focus on platform adoption, Producer productivity, stakeholder satisfaction, and team engagement.
Foster a culture of continuous improvement and innovation within the CRM Product Group and across functional delivery teams.
Lead and directly manage a multidisciplinary team that includes Project Managers, Scrum Masters, Salesforce
Solution Architects, Business Architects, and Quality Assurance professionals, providing clear direction, coaching, support, and accountability for team success.
Exercise full people-management responsibility, including recruiting, hiring, onboarding, goal setting, regular one[1]on-one meetings, performance management, compensation and promotion recommendations, career development, succession planning, and employee engagement.
Manage team capacity and resource allocation across Salesforce initiatives, balancing priorities and aligning Project Managers, Scrum Masters,…