Account Manager
Location: Atlanta Georgia (Remote)
Swift Workforce AI Inc. is an Atlanta startup founded by Catalyst by Wellstar , the venture and innovation arm of the 13 hospital, ~35,000 employee Wellstar Health System, and Alloy Partners , a leading startup studio. Our mission is to improve work-life balance for the healthcare workforce, starting with nurses, and to improve the financial sustainability of the organizations that employ them. We achieve our mission through Swift™, the first agentic AI copilot for scheduling that autonomously executes complex scheduling and staffing workflows in real-time so providers can do more of what they became providers to do: care for patients. With over 10,000 users, Swift reduces scheduling workflows by more than 80%, increases productivity, and improves work~life balance.
We are seeking an experienced Account Manager that will report to the CEO. In this role you’ll manage current customers and new onboard healthcare systems and and other healthcare delivery organizations. You will be customer-facing and responsible for building and maintaining relationships, eliciting feedback, identifying opportunities, providing customer support, solving problems, and helping close renewal contracts.
What You’ll Do:
Own the Customer Experience: Lead onboarding and implementation for customers. As part of customer onboarding and management, you will uncover opportunities, often by discovering customer problems, and will act as the liaison between Swift’s technical team and each customer to solve problems an ensure an awesome (!) experience.
Be the Go-To Contact: Act as the primary day-to-day liaison for customer teams, ensuring a responsive, reliable, and consistent experience. You will manage performance reporting for the customer and Swift management.
Increase Adoption: Work with Unit (Nurse) Managers and other leaders to establish and maintain employee awareness of Swift and use of the product.
Translate Needs Into Action: Gather business requirements, rules and constraints and relay them clearly to our technical team to ensure smooth and successful implementations.
Lead with Confidence: Host virtual and in-person meetings, facilitate training sessions, and refine existing onboarding documentation—FAQs, timelines, guides, etc.
Collaborate Across Teams: Provide regular feedback to the technical and leadership teams based on your insights and learnings.
Test the Product: Perform the Quality Assurance (QA) function for Swift including testing new features, documenting problems, and monitoring (SMS text and email) communications between Swift and end users and responding as needed.
Support Sales & Growth: Assist with sales initiatives, marketing initiatives, reporting, and management functions.
Requirements
You must be live and work in the Greater Atlanta area and can travel regularly to customer sites (primarily in Georgia to start, but nationally as we grow). This may include travel for in-person onboarding sessions at hospitals during off-business hours (e.g. 6:30am, 8pm etc.)
You have 5+ years of experience as a specialist in implementation and/or customer success for an enterprise technical solution used by hospitals or healthcare delivery organizations.
You have strong written and verbal communication skills and can manage stakeholders from the front line to the C-suite. You are skilled at creating best -practice templates and guides (e.g. Implementation Guide) and can capture and document business requirements captured from customers.
You love solving problems, managing projects, and adapting in a startup environment that evolves fast.
You’re comfortable with technology, complexity and a startup environment and capable of navigating in-person meetings at clinical sites.
You have a high competence level for tools like Microsoft Office, HubSpot, Asana, Clickup, etc. and can quickly learn new systems.
PMP certification is a big plus.
Benefits
Competitive salary + discretionary performance bonus…