WHAT DOES ALLWAGE DO?
AllWage builds time-and-attendance and payroll software that helps 400+ businesses in construction, agriculture and manufacturing manage, pay and grow their waged teams with confidence.
With waged work, pay depends on what actually happened: the hours worked, the agreed rates and other rules that apply. As teams grow across sites and shifts, getting that right becomes more complex. AllWage connects the work done to correct, explainable pay, giving employers a system they can rely on and employees pay they can easily view, understand and trust.
South Africa needs more people employed. We want to make it easier for businesses to take on their next worker, their next team and their next site, with confidence that they can manage and pay people properly as they grow.
WHY SHOULD YOU APPLY?
You’ll be the second dedicated Customer Success hire at AllWage, working alongside the Head of Customer Success to shape how we retain and delight our customers as we scale. This is a hands-on role today, with the opportunity to build and lead a customer success team over time.
AI adoption is driving change on multiple fronts: how we build software, what customers want and expect from SaaS products, and how we divide up customer-facing work between technology and humans. That makes this a fascinating space to work in. You’ll need to regularly reassess where your attention is best spent, automating as much as possible and adapting as customer needs change.
You’ll have real freedom to decide how we set up tooling, portfolios and playbooks for customer success. You’ll also work alongside a strong team of AI-native engineers and a rapidly evolving product.
We’re a fully remote, profitable team of 18, and we discuss company finances and strategy openly with everyone. You’ll get a front-row seat to what it takes to build a software business, and you’ll work closely with people across the company.
WHAT DOES OUR IDEAL CANDIDATE LOOK LIKE?
Our ideal candidate is as comfortable setting strategy as they are getting their hands dirty and talking to customers every day. They can look across a customer base and decide where attention matters most, and they can pick up the phone and help someone get unstuck.
They don’t just fix the immediate issue; they work out why it happened and change how we do things so it doesn’t happen again. They have real empathy for the small business owner or HR manager often juggling multiple priorities, and make the next step easy.
They use AI to work faster and think more clearly, and they stay focused on the customer’s needs and ideal outcomes. They are happy to build structure rather than inherit it, and they take ownership of problems without being chased.
WHAT WILL YOU ACTUALLY DO?
In your first few months, most of your time will be spent working directly with customers: a hand-picked set of at-risk and high-value accounts. That’s how you’ll learn what’s really going wrong and what works. On your accounts you decide what to do next, without waiting for instructions.
Alongside that, we expect you to have opinions on how we operate, from how we prioritise accounts to the playbooks and tools we use. You’ll bring recommendations to the Head of Customer Success and we’ll decide together, quickly.
A typical week: about four days with customers and accounts, and one day improving how we work. Over time, as the portfolio stabilises, more of your time shifts to building the system and, eventually, the team.
BACKGROUND
- 4+ years in customer success, account management, implementation or onboarding, ideally for a SaaS or software product.
- Demonstrated, hands-on experience using AI tools to drive operational efficiency, automate workflows, or solve business problems.
- Experience shaping how customer success is run. Segmenting a customer base, prioritising accounts by value and risk, and deciding where the team's time goes.
- Experience mentoring others or leading projects, or a clear appetite to.
- Ability to…