Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
The Opportunity at Altana
The AI Deployment team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, deploying agentic AI into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side.
We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. This role leads that team.
You Will
Lead and grow a team of AI Deployment Engineers
Hire, coach, and grow a team of AI Deployment Engineers — set expectations, give direct feedback, and develop careers
Own team capacity and staffing across a portfolio of customer implementations, matching engineers to accounts by skill, delivery risk, and development goals
Establish the team’s operating rhythm — planning, reviews, and retrospectives that keep multiple implementations on track at once
Build a culture of ownership, technical rigor, and adoption-focused delivery, where “done” means the customer is using it in their process, without us in the room
Create the conditions for the team to move fast safely: shared playbooks, reusable tooling, and clear standards for deploying agentic systems in production
Own the mission across your portfolio
Own delivery outcomes across every account your team touches: agentic AI in production, adoption, and changing decisions on the customer's side
Set and defend the roadmap across implementations — sequencing by customer value and delivery risk, and making explicit calls about what ships now versus later
Define what success looks like for each engagement in measurable terms, and hold the team accountable to it
Step into the hardest implementations yourself when they need senior technical judgment or a steady hand with the customer
Set the technical bar for agentic deployment
Define the team’s standards for designing, deploying, and operating agentic AI systems — prompts, evaluations, tool integrations, guardrails, orchestration, and human-in-the-loop controls
Review and raise the quality of agent designs and deployments across reliability, safety, auditability, cost, and latency in real customer environments
Stay hands-on enough to review what the team ships, unblock deep technical problems, and hold a credible conversation with Altana’s engineering and data science teams
Codify what works into repeatable patterns so each deployment is faster and safer than the last
Engage customers as a senior technical partner
Serve as the senior technical relationship owner across your accounts — from analyst to executive — and the escalation point when implementations get hard
Translate ambiguous business problems into agentic solutions, and set realistic expectations on timeline, scope, and what AI can and can’t do reliably today
Represent customer constraints faithfully back to Altana, and platform and data-quality realities credibly back to the customer
Coordinate across internal teams
Orchestrate engineering, data science, product, and customer success behind your team’s implementations, keeping everyone aligned on a single plan
Escalate and unblock precisely: identify what only another team can solve, make the ask, and own it to resolution
Feed field learning back into the product organization — patterns across customers, recurring friction, and gaps worth building into the platform
You Have
8+ years in customer-facing technical delivery, including 2+ years leading engineers or technical delivery teams — implementation,…