ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Reporting to the Head of Client Delivery – Lithuania, you will play a pivotal role in building, leading, and driving AD Central Services teams in Vilnius, Lithuania. This role will focus on growing and developing teams responsible for Payments, KYC, VAT, Corporate Secretarial, Regulatory Reporting functions servicing multiple segments and jurisdictions, with around 200 specialist strong department.
Key responsibilities include:
Leadership & Strategy
Lead and direct Centralized Services teams, aligning with organizational goals and client needs
Partner with senior leadership to develop and execute business plans and objectives, incorporating short- and long-term priorities
Build a collaborative, high-performance team culture
Service Delivery & Client Management
Ensure accurate, timely delivery across all clients per SLA, upholding data integrity and compliance
Establish and maintain SLAs and KPIs with internal/external stakeholders to drive efficiency
Coordinate across teams to strengthen end-to-end processes
Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues
Risk, Controls & Compliance
Maintain robust control environments and procedures to support global compliance
Regularly update processes to reflect regulatory changes and industry best practices
Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues
Continuous Improvement & Reporting
Drive cost-effective, scalable solutions and continuous process/systems improvement
Use data analysis to generate insights and recommendations
Report key metrics and performance to senior management and stakeholders
PROFILE
Bachelor’s or master’s degree in a business-related field.
15+ years of experience in financial sector, preferably in AML/KYC, Payments, Reconciliation, Loan admin or similar services.
You possess excellent organizational, leadership, problem solving and staff development skills.
You possess the ability to drive and to execute change through continuous process improvement, technology application and other means
LEADERSHIP & BEHAVIOURAL COMPETENCIES
Communication & Stakeholder Engagement
Excellent written, verbal, and interpersonal communication skills
Skilled at engaging C-level executives and high-profile clients with confidence and professionalism
Leadership & Judgment
Strong commercial acumen and sound judgement, able to influence diverse and challenging stakeholders
Hands-on leader who takes on varied tasks with humility and flexibility
Manages competing priorities and remains calm under pressure, navigating complexity with confidence
Drives a culture of compliance and risk control; has strong commitment to integrity and ethics
Organizational & Operational Skills
Exceptional organizational and time management skills; thrives in high-volume, deadline-driven environments
Division-level (or higher) budgeting experience
Proven ability to work autonomously in a matrixed organization, building strong internal networks and partnerships
KEY RELATIONSHIPS
COO Leadership Team
Regional Execs, Business Unit Leaders and Country Executives
Clients & Prospective clients (C-Level down to business heads)
Finance, Legal & Compliance,…