ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
JOB DESCRIPTION
Reporting to the Real Assets Business Process Optimization Leader, the Real Assets Business Process Optimization Officer is accountable for helping to improve the cost, quality and productivity of the business line year on year. Specifically, you will:
Assist with tracking targets and metrics for costs at business line and activity level, for quality, consistency and for automation that the business will manage itself against. You will also help to establish robust controls, security processes, resilience standards and testing against those.
You will be responsible for supporting and monitoring the adoption of best practices for key service processes and working with product and technology to streamline tools and develop “the AD way” for clients.
As appropriate you will assist in the migration of global processes to client delivery in a standardized and consistent manner and take accountability of seamless transition.
You will support the Business Process Optimization Leader to track client NPS scores and prioritize initiatives to improve client delivery.
You will support the first line of defense for risk management for Real Assets, supporting the Executive Director and Head of BPA & Tech Adoption, and you will have accountability for rapidly resolving internal audit issues with the regional business leaders.
You will lead and build skills around migration of lift out clients, with close coordination across other global functions.
Stay abreast of industry trends and emerging technologies in data, AI, and automation, identifying opportunities for innovation and competitive advantage
Drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks.
PROFILE
High potential talent where this role will be a strong developmental experience into expanded or management roles
Strong tech leaning operational focus with the ability to identify, develop, document, train and embed best practices
Agile and innovative, able to learn quickly and work with others to drive transformation
Experience of mature, scalable operations in growth companies
Good communication skills with ability to listen and abstract to key requirements
Familiarity with technology-driven environments, particularly in roles that involve data analytics, AI implementation, and process automation
LEADERSHIP & BEHAVIOURAL COMPETENCIES
You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results.
You will be able to manage diverse stakeholders ranging from global/regional real assets leaders to finance professionals in the team.
You will demonstrate personal resilience in the context of an international company in high-growth mode.
You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across teams and beyond with agility and flexibility. You will challenge the current status quo to improve things.
You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating…