Year Round
COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT WE OFFER
Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)
Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).
For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact . Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.
Position Summary
The Systems Administrator is a technically knowledgeable and operationally focused professional within the Enterprise Systems Operations team, responsible for the administration and service delivery of enterprise platforms including server, storage and identity/access management, along with related infrastructure services. This includes systems availability, business continuity/disaster recovery, proactive configuration and lifecycle management and IT Service Management (incident, problem, request and change management).
This role carries a dedicated focus on virtualization and hyperconverged infrastructure administration, along with primary ownership of Enterprise Application server deployment and support and other business-critical enterprise applications. The role also engages in enterprise-wide or resort-local projects and works closely with other Enterprise Systems Operations team members to meet departmental SLAs and performance commitments made to resort and enterprise stakeholders.
Essential Duties
Administer existing VMware/vCenter and Nutanix hyperconverged infrastructure (HCI) environments – building and configuring virtual machines, maintaining host cluster, monitoring and reporting on capacity, and migrating virtual workloads from legacy VMware to Nutanix.
Deploy, configure, patch, and monitor server infrastructure for critical line of business application such as RTP and Mi9 point-of-sale, Shift4 payment processing and Citrix application delivery infrastructure.
Provide production support - implementation, configuration, patching, monitoring and incident triage/resolution - across virtualization, identity and application platforms.
Actively monitor ticket queue, prioritize and triage incoming requests and resolve incidents within established SLA’s.
Complete assigned workstreams on Domain Consolidation and other enterprise initiatives led by Senior Systems Administrators – migrating users, groups, servers and applications between domains, testing and updating documentation..
Submit, document and implement change requests through formal ITSM processes established for the department.
Troubleshoot and resolve tier-2/3 escalated support for resort IT teams on application and infrastructure issues.
Apply IT Security standards to operational systems, remediating…