Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES .
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
POSITION SUMMARY
IT Support Specialist is responsible for support of resort infrastructure systems. These responsibilities include troubleshooting, repairing, and maintaining hardware and Software, responding to specific help-desk tickets, prioritizing the triage, and responding to new and ongoing support requests. Duties also include maintaining documentation and inventory reports, actively monitoring systems and issues, and responding appropriately.
The ideal candidate will be an exceptional technologist ready to support the day-to-day operations of the business in the capacity of a tier 2/3 helpdesk role, with a desire to explore more complex technologies in the realm of systems and resort infrastructure.
Excellent customer service skills are required to provide responsive service to fellow staff, outside vendors, and end users, ensuring that the department establishes and maintains cooperative working relationships. The ITSS-FT must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to meet business objectives.
The ITSS-FT will follow all Stratton Mountain and Alterra Mountain Company policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
This is a benefit eligible, full-time year-round role. The compensation range for this position is $24 .00 - $33.00/hour, based on experience.
ESSENTIAL DUTIES
Field incoming help requests from end users via both telephone and work orders in a courteous manner and ensuring pertinent information is documented.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced staff.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution utilizing our FreshService ITSM tool.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problems have been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform daily related duties consistent with the scope and intent of the position.
Assist with the administration of servers and network equipment as directed by the System Administrator/SR. IT Manager.
Assists with…