Year Round
COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT WE OFFER
Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)
Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).
For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact . Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.
Position Summary
Reporting to the Director of Social Media, the Social Media Coordinator supports execution of Alterra Mountain Company's social media strategy across Ikon Pass channels. This role works closely with the Social Media Operations Specialist — who owns the team's calendar, workflows, vendor relationships, and events — to execute the recurring, day-to-day work that keeps social media publishing, influencer/athlete coordination, and customer service running smoothly. The Coordinator also supports the social media and content teams at Alterra's mountain destinations on request intake and content logistics.
Essential Duties & Responsibilities
Publishing & Content Execution
Publish approved content across active social channels (Facebook, Instagram, YouTube, LinkedIn, Pinterest, TikTok, and other channels as the team's platform mix evolves), following the established content calendar
Draft day-to-day captions and short-form copy for scheduled publishing, following brand voice guidelines; partner with the copywriter and graphic designer on campaign-level creative
Receive, label, and upload photo/video content from content creators, Crew, and athletes to Dropbox and the DAM; track and secure usage permissions for user-generated content used in marketing
Influencer & Athlete Coordination
Coordinate day-to-day communication with influencers and athletes, including scheduling, deliverable tracking, and travel logistics
Prepare contract renewal requests and payment/invoice documentation for review and approval by the Operations Specialist, Legal, and Finance
Maintain the influencer and athlete directory and track all posts/deliverables in the team's reporting platform(s)
Support fulfillment and gifting (athlete gifts, giveaway/sweepstakes prizes, guest loyalty items) as directed
Customer Service & Community Support
Monitor social media inbox messages and public-page comments; respond to routine inquiries per established talking points, escalating sensitive or high-visibility issues to the Operations Specialist
Monitor guest sentiment and flag trending issues to management during high-volume periods
Reporting & Request Intake
Support monthly and campaign-level social reporting compiled by the Operations Specialist; tag campaigns and content in the reporting tool
Maintain destination content-request…