Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION: This role fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. This role champions proactive communication between staff and leadership, ensuring that all voices are heard and respected while supporting a culture of continuous learning, professional growth, and leadership development.
As a trusted advisor to both staff and management, the Staff Relations Manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth. The role provides strategic oversight of learning and development programs to ensure training initiatives align with organizational objectives, strengthen leadership capability, support staff engagement and retention, and enhance overall organizational effectiveness.
RESPONSIBILITIES:
Staff Relations Program
Design, implement, and manage a comprehensive Staff Relations Program that supports healthy, transparent communication between staff and leadership
Promote a culture of respect, inclusion, engagement, and open feedback
Ensure staff perspectives are acknowledged and aligned with organizational values and objectives
Monitor trends and metrics to recommend proactive strategies that reduce risk, enhance engagement, improve retention, and increase overall staff satisfaction
Policy Development & Compliance
Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures
Ensure policies are compliant, equitable, and clearly define expectations across the organization
Lead ADA interactive processes, manage accommodation requests, and ensure compliant, appropriate resolutions
Maintain up-to-date knowledge of employment laws and ensure organizational adherence
Conflict Resolution & Investigations
Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes
Conduct thorough, impartial investigations into potential policy violations, harassment, discrimination, or misconduct
Address grievances related to working conditions, compensation, discrimination, or management practices
Maintain detailed and accurate documentation of staff relations cases and outcomes
Recognition & Rewards
Lead the Acts of Excellence program, ensuring effective recognition of staff contributions in alignment with company values and goals
Foster a culture of appreciation and achievement through inclusive, engaging recognition efforts
Advisory Support & Training
Provide guidance to managers on conflict mediation, staff engagement, and performance management
Support organizational change efforts to minimize disruption and preserve trust
Collaborate with Learning &…