Job Title
Customer Success Manager We are looking for a Customer Success Manager to join our Amadeus Hospitality team!
Are you passionate about building strong customer relationships, driving customer satisfaction and identifying opportunities for business growth?
In this role you will:
Reach assigned retention goals by cultivating relationships with stakeholders across an assigned account
Become primary point of contact for optimization and usage of tools
Enhance proactive communications and to be customer interaction main entry point to guide the client
Ensure customers growth through product adoption and optimize use of products
Retention: identify risks and ensure the renewal of the assigned portfolio
Generate Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus products
Collaborate with Directors of Sales within your assigned regions
Collaborate / coordinate with other departments to allow for a seamless renewal contracting process.
Evaluate satisfaction of customer with product to pre-emptively solve problems
Gather customer usage data relevant for product development
Collect and share business process and industry best practices
Participate in customer projects to handle the Amadeus Hospitality activities
Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services
Identify opportunities to expand the Amadeus Hospitality footprint within the account
Responsible for total Customer Success function, serving as the central point of contact and product expert for assigned products
Responsible for all customer communications, conflict resolution and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
Create value driven material to share during client Business Reviews calls taking into consideration items such as booking patterns, customer profiles, competitive sets, system usage, marketing or media performance and all demand marketing channels.
Works with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.
About the ideal candidate:
Bachelor’s degree in a related business field required or equivalent work experience
Experience in Customer Success role
Experience in Hospitality, mainly in Hotel Operations, Sales or Revenue management
Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
Details oriented with a bias toward action (project management experience preferred)
Excellent written and verbal communication skills
Self-motivated, goal oriented, and able to work within a team as well as individually
Analytical mindset. Able to drive conclusion from data analysis
Ability to persuade, influence and negotiate
What can we offer you?
🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse and inclusive community – We are…