Job Title
Integration Consulting Analyst About the Business Area/Department:
Our Mission is to enable customer success by delivering optimal and efficient services around our portfolio, enabling them to maximize the benefit of our offering and ensure highly satisfying customer operational relationship. Implement, with efficiency and to highest customer satisfaction, standard and customized products around several core Amadeus domains.
Design and implement customer setup for Customer Projects, Migrations and Product Decommissioning. Assure serviceability and industrialization of emerging products/features delivery, working closely with Business domains (TO IT, ADC, and CIT), R&D, CBS, CCM and intra-IMP. Working in multicultural and multisite organization, we collaborate closely with delivery management organizations to serve clients globally.
Summary of the role:
Support customers in the integration of Amadeus products or solutions. Provide billable consultancy / integration services to improve business performance.
In this role you’ll:
Work autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receive instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
Pre-sales
Support sales organization for integration matters (perform demos, analyse customer busi-ness flows and propose integration solutions to cope with customer requests)
Assistance & consulting
Provide advice/consulting to customers for their integration activities between Amadeus sys-tems and customer systems
Provide functional support and problem resolution within the overall integration project
Ensure submission of SOR or change proposals (CPR) to Product Management
Establish and manage the product/solution integration schedule
Support Integration activities during the implementation project
Provide formal integration status, KPIs and customer feedback reporting to Management
Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
Make sure customers make the most of the Amadeus products / solutions
Identify and prioritize critical issues, problems and root causes
Process Improvement
Follow-up the implementation of internal processes improvement / automation
About the ideal candidate:
Bachelor's Degree or equivalent work experience.
Good English communication skills.
Experience with complex IT products implementation.
Accountability, Autonomy and Proactivity.
Ability to work independently and in a collaborative, team environment.
Willing to relate and work closely with all stakeholders.
Communication skills for issue resolution.
Can effectively adapt to different situations and demands.
Travel industry knowledge is a plus.
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work hybrid at our Bogota office.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Working at Amadeus, you will find:
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our…