Job Title
Manager, Sales & Account Management - Seamless Travel Americas External Job Title: Manager, Sales & Account Management - Seamless Travel, Americas
Position type: Full time, Permanent (Hybrid)
Location: North America, preferably Miami, Dallas, or another major North American city
Job ID: R38542
Job family: Account Management
Summary of the role:
We are looking for an experienced and highly motivated sales professional to drive the growth of the Airport Operations (AirOps) portfolio with airlines and seaports across the Americas.
The successful candidate will be responsible for identifying, developing, and closing new business opportunities across our portfolio of passenger solutions, including Seamless Travel, biometrics, self-service bag drop, check-in and passenger processing systems, and consulting services.
This role requires a understanding of passenger and baggage solutions, passenger experience, understanding of Airport technology ecosystem, the ability to develop relationships with senior airline and seaports stakeholders, and experience managing complex, solution-based sales opportunities involving multiple internal and external stakeholders.
The ideal candidate combines a strong commercial mindset with a consultative approach, understands airline operations and passenger processing, and can translate customer challenges into compelling business and technology solutions.
In this role you’ll:
Common Accountabilities:
Accountable for developing and executing the commercial strategy for assigned airline accounts and market segments across the Americas.
Develop a mid- and long-term view of the passenger processing market, identifying trends, customer priorities and opportunities that can accelerate AirOps growth.
Operate with a high level of autonomy, managing complex sales opportunities and engaging internal leadership when required.
Build and maintain a strong pipeline, with clear account strategies and actionable plans for priority airlines and opportunities.
Develop strong relationships with senior customer stakeholders, positioning AirOps as a strategic partner rather than solely a technology provider.
Coordinate across Sales, Product, Solution Engineering, Consulting, Delivery, Operations, Legal, Finance and other teams to develop competitive and commercially sound customer propositions.
Contribute market and customer insights to the evolution of the AirOps commercial and product strategy for the Americas.
Maintain strong commercial discipline across pipeline management, forecasting, opportunity qualification and deal execution.
Specific Accountabilities:
Business Development & Sales:
Identify and develop new business opportunities with airlines and seaports in the Americas.
Develop strategic account and business plans for priority airline customers and prospects.
Own opportunities throughout the sales lifecycle, from initial identification and qualification through solution development, proposal, negotiation and contract signature.
Develop and position solutions across the AirOps portfolio, including: Seamless passenger journeys Biometrics and identity solutions Self-service bag drop Check-in and passenger-processing solutions Airport and airline operational solutions Consulting and professional services
Lead responses to RFPs, RFIs and other formal customer procurement processes.
Develop compelling commercial and business cases demonstrating measurable customer value, operational efficiency and passenger-experience improvements.
Identify opportunities to expand existing customer relationships through additional solutions, services and capabilities.
Customer & Market Development:
Build trusted relationships with airline executives and key stakeholders across Airport Operations, Customer Experience, Digital, IT, Innovation and Procurement.
Develop a deep understanding of each customer's strategy, operational challenges, investment priorities and technology environment.
Monitor customer satisfaction and…