Job Title
Senior Manager, Engineering About the Business Area/Department:
Our goal in AirOps is to ensure safe, reliable and seamless airline and airport operations. The Flight, Baggage, and Ramp Operations (FBR) solutions within the AirOps portfolio play a critical role in enabling airlines to manage safety critical operational processes, from flight departure planning and baggage reconciliation to ramp operations and emerging end‑to‑end baggage logistics.
Summary of the role:
As Senior Manager Engineering – FBR Americas, part of the Airport and Airline Operations (AirOps) Business Unit, you will be responsible for leading 50+ Software Engineers including SRE/DevOps engineers, and senior individual contributors based primarily in Bogotá, delivering complex, safety‑critical systems for major Americas and global customers.
The department operates across multiple scrum teams and you will personally lead large‑scale programs for major Latam and North American airlines, and other strategic transversal initiatives. You will also be responsible for our Amadeus Cloud Use Services (ACUS) and Kiosk teams in Bogota who would be supporting Americas customers, airlines competency canters and product development.
You will be part of a global AirOps ecosystem, collaborating with Product Management, Solution Management, and engineering teams across regions. Delivery is managed through Agile / SAFe trains, with strong cross‑site (London, Bangalore and Bogota) and cross‑product dependencies. You will be working on some of the most critical applications in Amadeus. Ensuring production stability and high delivery pace is essential.
In this role you will:
Drive team engagement and personal development
Create an environment of trust, accountability, and mutual influence
Encourage continuous learning and accelerate talent development in a highly complex domain
Actively manage performance, career paths, and succession for managers and senior contributors
Listen to and support teams in problem identification and decision‑making
Contribute to Agile and delivery excellence
Coach Engineering Managers, teams, and stakeholders in Lean‑Agile and SAFe practices
Foster engineering excellence, built‑in quality, and continuous improvement
Address delivery inefficiencies, risks, and cross‑team dependencies in a complex value stream
Support train and program leadership
Assist the Train Product Manager, Release Train Engineer, and System Architects to: Ensure successful delivery (on time, with built‑in quality)
Leverage customer feedback to continuously improve outcomes
Ensure predictability, transparency, and availability of SAFe artifacts
Act as a key escalation and decision point for delivery and operational issues
Build vision and foster innovation
Work with Product and Solution Management to translate strategy into execution
Encourage collaboration between engineering, product, and architecture communities
Promote innovation across Flight, Baggage, and Ramp domains, including new platforms and professional services opportunities
Actively promote departmental achievements internally within AirOps and Amadeus, and externally with customers and partners
Ensure customer satisfaction and operational stability
Front‑end customer engagements and escalations for the Americas region
Ensure excellent maintenance and operational support for mission‑critical systems
Drive stability, reliability, and security for safety‑sensitive airline operations
About the ideal candidate
Strong experience leading large software engineering organizations ( 30+ people, multi‑team scale)
Solid understanding of Lean‑Agile practices ( SAFe is preferred)
Proven ability to lead delivery of mission‑critical, safety‑sensitive systems
Experience communicating and influencing at senior leadership and customer executive levels
Demonstrated track record delivering complex programs across multiple products, sites, and stakeholders
Strong understanding of how to design, build, and operate…