Job Title
Travel Unit Services Operations Lead (Budget & Resource) The Travel Unit Services Operations Lead (Budget & Resource) is responsible for strengthening how Travel Unit Professional Services Engineering plans, monitors and steers its budget, capacity and resource needs.
The role serves as a cross-functional operations lead for Services Engineering, ensuring financial indicators, demand trends, capacity planning and workforce requirements are connected through a reliable operating framework. By bringing structure, transparency and coordination to complex topics across multiple organizations, the role enables informed decision-making, effective prioritization and predictable delivery capacity.
The position will operationalize and continuously improve the Services resource and budget management model across Travel Unit, with a particular focus on the AIR-SEE organization and its interfaces with other Travel Unit organizations. The role leads the Travel Unit Services capacity management program, supports budget and resource governance, acts as a key Engineering interface with Business Operations Planning (BOP), and coordinates the end-to-end lifecycle of resource and recruitment requests.
Key Responsibilities
Capacity Planning and Resource Management
Lead the Travel Unit Services capacity management program, aligning budget, workforce capacity, skills, recruitment plans and demand forecasts through the R.A.D.A.R. (Resource Allocation, Demand and Recruitment) framework.
Develop and maintain an operating model that connects budget allocation, Full-Time Equivalent (FTE) capacity, workforce footprint and recruitment activities with portfolio priorities and anticipated demand.
Coordinate resource planning, hiring needs, workload visibility and capacity monitoring across Services Engineering and relevant stakeholder groups.
Establish reporting, governance routines and Key Performance Indicators (KPIs) that provide visibility into capacity, recruitment progress, workload and demand gaps.
Drive continuous improvements to workforce planning processes, data quality, reporting and decision-making practices.
Budget Management and Financial Steering
Manage assigned transversal budget lines, ensuring accurate planning, forecasting, monitoring and reporting.
Support budget owners by facilitating collaboration across Engineering, Finance, Business Operations Planning (BOP) and business stakeholders.
Consolidate budget inputs, identify risks and variances, and recommend corrective actions to support financial objectives.
Prepare business cases and arbitration requests with clear rationale, quantified impacts and decision options.
Promote fact-based decision-making through meaningful financial and operational reporting.
Stakeholder Coordination and Governance
Partner with Engineering, Finance, People & Culture (P&C), Lean Portfolio Management (LPM), delivery teams and business stakeholders to align priorities, governance and decision-making.
Act as the primary Engineering contact for budget and resource topics with Business Operations Planning (BOP).
Translate Engineering priorities and constraints into operational and financial insights to support planning and arbitration discussions.
Facilitate governance forums, escalation paths and recurring reviews to ensure timely visibility and resolution of capacity or budget challenges.
Foster alignment, transparency and shared understanding across stakeholders by making assumptions, dependencies and risks visible.
Resource Demand and Recruitment Follow-up
Collect, structure and monitor resource and recruitment requests, ensuring clarity of scope, timing, location, funding and approval status.
Coordinate approval processes with Engineering leadership, People & Culture (P&C), Business Operations Planning (BOP) and governance forums.
Maintain end-to-end visibility of resource requests from demand identification through approval, recruitment and staffing progress.
Report on recruitment status, pending…