- Pay
- £45k
- Where
- United Kingdom · Remote · Remote
- Level
- Senior
Head of Client Care (Residential Conveyancing) - Home Based - Up to £45,000pa We now seek a focussed and forward thinking professional to join this leading Law Firm as their Head of Client Care, specialising in Conveyancing.
This is an integral role and will suit either a qualified Solicitor perhaps seeking a change of pace or a Client Management professional with a background in the Legal sector.
The Reward Up to £45,000pa Depending on Experience Home Based (Fully Remote) Pension Supportive, friendly & Collaborative Environment 23 Days Holiday + Bank Holidays 9am to 5:30pm Monday to Friday The Role Reporting directly to the Partners, you will be responsible for all Client Care matters across the business, ensuring the highest level of care and attention is always maintained As the first point of contact, effectively and efficiently manage all incoming queries, issues and complaints, escalating these when appropriate Following up assertively on any abortive fees and taking action when required Regularly review and audit Fee Earner Files Working proactively to address any potential issues in advance Liaising with teams across the business to ensure high standards are maintained The Person Must be from a legal background ie a Solicitor (or similar) or have worked within a Law Firm in a similar role Must have a good knowledge of Residential Conveyancing and the client journey Experience of managing client care matters, including queries, complaints and escalations Be an exceptional communicator at all levels