Position Title: Attendant - Donation Center
Reports To: TBD
Department: Donation Center
FLSA Status: Nonexempt
POSITION SUMMARY
The Attendant – Donation Center plays an important role in creating a positive experience for our donors and representing America’s Thrift in the communities we serve. As one of the friendly faces of our organization, this team member builds relationships with donors, provides excellent customer service, and helps make every donation experience a great one. This position offers the opportunity to work independently, take ownership of the assigned location, and make a meaningful impact every day. Responsibilities include accepting, organizing, and preparing donations for transportation and processing while keeping donation areas clean, safe, and welcoming. This role is perfect for someone who enjoys interacting with the public, takes pride in their work, and thrives in an environment where they can work independently while being part of a team that makes a difference in the community.
KEY RESPONSIBILITIES
Greet and assist donors promptly, courteously, and professionally; explain the mission and community impact of America’s Thrift as appropriate.
Receive donated clothing, shoes, household goods, and other acceptable items at assigned donation locations.
Safely load, unload, carry, move, stack, and organize donations in vehicles, carts, bins, containers, trailers, donation boxes, and collection areas as applicable.
Inspect, sort, categorize, and prepare donated materials for processing, recycling, distribution, or transport in accordance with operational guidelines.
Coordinate with drivers, management, and team members on donation movement, pickup readiness, collection capacity, and workflow as applicable.
Maintain clean, safe, organized, and welcoming indoor and outdoor collection areas, including trailers, donation boxes, drive-thru lanes, and surrounding grounds as assigned.
Monitor site conditions and report safety, maintenance, operational, and capacity concerns promptly to management.
Keep accurate donation activity records and provide required daily reports and operational updates.
Build positive relationships with donors, coworkers, property partners, and members of the public.
Follow company procedures for safe donation handling, traffic and vehicle awareness, housekeeping, and required personal protective equipment.
Work independently or collaboratively, adapt to assigned collection-site needs, and perform other duties as assigned by management.
QUALIFICATIONS
Must be at least 18 years of age.
High school diploma, GED, or equivalent work experience preferred.
Strong customer service, communication, interpersonal, and organizational skills.
Dependable and able to prioritize tasks, follow procedures, and maintain attention to safety and accuracy.
Ability to work independently with limited supervision and collaboratively with drivers and other team members.
Ability to maintain required records and communicate concerns and updates to management.
Prior customer service, donation collection, retail, warehousing, community outreach, or related experience preferred but not required.
Must successfully complete required background check screening.
PHYSICAL REQUIREMENTS
Continuously or for extended periods stand and walk on concrete, pavement, tile, ramps, and other indoor or outdoor surfaces.
Frequently lift and carry donated merchandise and materials weighing up to 50 pounds.
Frequently push and pull carts, bins, equipment, and donations requiring up to 25 pounds of force.
Frequently bend, stoop, kneel, crouch, squat, twist, and reach at, below, and above waist and shoulder level.
Frequently grasp, handle, move, and position items of varying shapes, sizes, and weights; perform repetitive loading, unloading, and sorting movements.
Climb and descend stairs, ramps, steps, and approved ladders or equipment as required; duties may involve climbing up to 14 feet where authorized and properly…