Position Title: Processing Manager
Reports To: Manager III
Department: Stores
FLSA Status: Exempt
POSITION SUMMARY
The Processing Manager is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Processing Manager supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.
KEY RESPONSIBILITIES
Ensures efficient product flow from dock to sales floor
Develops, monitors, and improves workflow using Critical to Quality (CTQ) metrics
Implements cost reduction strategies and fosters a results-driven team culture
Ensures compliance with company policies and enforces standards
Maintains equipment using internal resources and approved vendors
Hires, trains, and develops team members
Provides coaching and performance management, ensuring attainment of production standards
Creates an engaging work environment that supports both personal and professional growth
Conducts onboarding, orientation, and training in the ATS Way of Processing
Partners with the Manager III to meet financial and operational goals
Manages production levels, inventory quality, and pricing to optimize revenue
Oversees store budgets, profit and loss, and financial reporting
Coordinates and ensures accuracy of cash deposits and transactions
Builds relationships with the community to drive donations and support mission programs
Ensures exceptional customer service for donors, customers, and charity partners
Oversees merchandising and store presentation to enhance customer experience
Maintains a safe and clean work environment
Monitors and enforces safety, security, and compliance regulations
Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters
Other duties as assigned by management.
QUALIFICATIONS
High School Diploma required; college degree preferred
5-8 years of experience in a production, retail, logistics, or distribution environment
Training in ATS processing operations, employee policies, or human relations
Experience in manufacturing, thrift, or distribution businesses
Past management experience, including hiring, performance evaluations, and policy enforcement
Knowledge of work standards, capacity planning, and materials planning
Strong leadership skills with a high level of energy and initiative
Ability to inspire, coach, and develop a diverse team
Strong decision-making, organizational, and problem-solving skills
Data-driven approach to tracking and evaluating performance
Excellent verbal and written communication skills
High sense of urgency and ability to work in a fast-paced environment
Proficiency in Microsoft Office Suite and basic financial reporting
Must be able to work independently and collaboratively
Valid driver's license and a clean driving record
Successful completion of a background check, motor vehicle record check, and drug screen.
PHYSICAL REQUIREMENTS
Must be able to stand and walk for extended periods on concrete, tile, and other hard surfaces throughout the workday.
Ability to regularly move throughout processing, production, dock, backroom, and sales floor areas to monitor workflow, team performance, safety, and operational standards.
Must be able to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts, racks, bins, and other materials weighing up to 25 pounds or more, as required to support store and processing operations.
Must be able to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements as necessary.
Ability to climb ladders or step stools and work at heights of up to approximately 14 feet when required.
Must possess sufficient balance, coordination, and mobility…