Position Title: Team Member – E-Commerce
Reports To: Processing Supervisor
Department: E-Commerce
FLSA Status: Nonexempt
POSITION SUMMARY
The Team Member – E-Commerce supports America’s Thrift’s online sales operations by evaluating, researching, photographing, listing, packaging, and shipping donated merchandise. This position handles a variety of products, including clothing, jewelry, designer goods, electronics, collectibles, antiques, and home goods, ensuring merchandise is accurately represented, appropriately priced, and efficiently fulfilled. Team members support inventory management, warehouse operations, and productivity goals while maintaining high standards for quality, accuracy, and customer satisfaction. Team members will receive cross-training in all areas and responsibilities outlined in this job description to support operational flexibility and teamwork. While team members are expected to learn and be able to perform these duties, they will not be required to perform every task on a daily basis. Daily responsibilities may vary based on business needs, staffing, and operational priorities.
KEY RESPONSIBILITIES
Receive, unpack, sort, inspect, and prepare donated merchandise for online sale, evaluating product condition, quality, functionality, authenticity, and resale potential.
Research merchandise, including jewelry, designer goods, collectibles, and other specialty items, to identify brands, materials, product details, market demand, authenticity, and fair market value.
Follow established authentication procedures, coordinate with authentication partners when needed, and operate an X-ray fluorescence (XRF) precious metal analyzer to evaluate jewelry in accordance with required training, manufacturer instructions, and radiation safety protocols.
Photograph merchandise using digital equipment, ensuring accurate representation of product features, condition, size, color, and imperfections while maintaining consistent lighting, composition, and image quality.
Edit, upload, organize, and maintain product images; create accurate, detailed product descriptions and publish listings on e-commerce platforms, including eBay, using established pricing and quality standards.
Measure and weigh merchandise and packaging to ensure accurate product listings, shipping information, and inventory records.
Retrieve sold merchandise using order invoices, verify SKUs and product details, and report missing, damaged, or incorrect items to leadership before shipment.
Select appropriate packaging and securely pack merchandise, including fragile, high-value, and oversized items, to prevent damage during transportation.
Weigh and measure packages, generate shipping labels, select cost-effective shipping methods, and process orders within required handling times and marketplace deadlines.
Prepare and organize outgoing shipments for carrier pickup or drop-off, including safely loading and securing packages onto the FedEx trailer daily.
Maintain organized shipping stations, monitor packaging supply levels, and receive, replenish, and properly store shipping materials.
Maintain accurate inventory records, including product identification, location, pricing, listing status, and shipping information, while ensuring merchandise is properly organized and accessible.
Assist with warehouse operations, merchandise movement, stock replenishment, and operation of approved material-handling equipment, including pallet jacks, when trained and authorized.
Meet departmental productivity, listing, shipping, and quality goals while accurately tracking production output and maintaining clean, safe, and organized work areas and equipment.
Collaborate with team members, leadership, and store representatives; assist with training new employees and identifying opportunities to improve processes and operational efficiency.
Adapt to changing business needs, follow all company policies and safety procedures, and perform other duties as assigned by…