- Where
- Indianapolis, IN · Evansville, IN · Fort Wayne, IN
- Level
- Senior
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW:
We are currently seeking a Senior Volunteer Engagement Representative .
This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. They can sit in the Indianapolis, Fort Wayne or Evansville office location, this is a hybrid role but office time is required.
WHAT YOU NEED TO KNOW (Job Overview):
Implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):
Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure.
Facilitate monthly volunteer engagement meetings with all lines of service to review engagement data, referral trends, regional metrics, and the overall volunteer experience. Lead the development of meeting content and analysis to promote accountability, strengthen understanding of volunteer engagement practices, and drive effective tracking and reporting across departments.
Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
Guide departments in the creation and execution of standardized onboarding programs for all volunteer positions. Measure and report on new volunteer engagement and participation to support accountability and drive successful volunteer placement and retention.
Serve as the system administrator for the volunteer management database, troubleshooting account issues and partnering with regional teams and National IT to ensure timely resolution and continuous account functionality. Monitor the overall health of the volunteer application process, including applicant progression to active status, volunteer transfers, and account status changes to support…