Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
AmeriLife Benefits, a national leader in voluntary, executive & Medicare benefits, is seeking a Senior Support Specialist to join our Systems Technology Team. Are you looking to join a nimble, industry-leading organization with a reputation for high-quality consulting and benefit services, along with strong earnings potential and a team-oriented structure to help you succeed? We could be your career solution.
The Senior Support Specialist is responsible for providing an enhanced level of insurance system support for both the TurnKey Enrollment and Billing platforms, to both internal and external clients. This individual will primarily be working with a white labeled vendor specific JavaScript scripting engine that uses C# objects (TurnKey-Selerix). This individual is required to complete more complex technical tasks with a great deal of attention to detail and accuracy. The Senior Support Specialist must have the ability to prioritize and manage multiple projects simultaneously so both internal teams and external clients are highly satisfied. This individual will be responsible for coaching and providing guidance to internal and external users where appropriate to ensure system optimization is maintained at all times. Effective communication and meeting expected deadlines across all projects will be required.
Job Description
Primary TurnKey-Selerix Duties
Become a Selerix SME
Work and Resolve Systems Support tickets within specified timeline in Salesforce.
Perform development changes to existing Billing System Integration, EDI, COBRA and Payroll reports as requested and approved.
Research and resolve report bugs as identified.
Provide and/or point users to resources on report inquiries or user errors as needed.
Develop Custom Payroll Report
Gather requirements, specs and codes and review.
Conduct and/or participate in payroll file setup calls as needed
Build Payroll Report
Internally Test following payroll file test plan
Monitor client testing and process changes based on client feedback
Conduct production Implementation and ongoing tracking for recurring files
Conduct required periodic payroll file audits
Develop Various Insurance Carrier 834 & NON834 EDI Reports in carrier specified format
Gather requirements, specs, codes and review.
Participate in carrier EDI setup calls as needed
Build EDI Report
Internally Test file and Audit against data enrolled
Monitor and process multiple rounds of carrier testing and process changes based on feedback
Process hand-off to Internal EDI team for production implementation and ongoing EDI monitoring
Develop COBRA Employer Report Builds
Gather requirements, specs and codes and review
Participate in COBRA vendor setup calls when required
Build New Plan Member, Qualifying Beneficiary and Special Plan Member COBRA Reports as contracted
Internally Test Payroll and Audit against qualifying COBRA events performed in TurnKey-Selerix
Monitor and process multiple rounds of vendor testing and process changes based on feedback
Process hand-off to Internal EDI team for production implementation and ongoing EDI monitoring
Implementation of client census import files
Build and/or develop client specific specs and account structure
Conduct and/or participate in import file setup calls when needed
Conduct Testing and provide testing feedback
Conduct production Implementation and ongoing tracking for recurring files
Secondary/As needed Duties
Specialty case scripting across all TurnKey Cases as needed and approved (including but not limited to)
Custom life event handling
Build custom Help…