Responsibilities
Lead and support the veterinary reception team while actively working reception
Serve as a role model for excellent client service and professional communication
Manage and coordinate daily appointment scheduling and help maintain an efficient doctor and hospital schedule
Delegate daily tasks and responsibilities among reception team members
Train, onboard, and coach new and existing reception staff
Provide ongoing guidance and coaching to improve staff performance and client service
Assist receptionists with questions, challenging situations, and workflow issues
Handle client concerns and de-escalate difficult or stressful situations in a calm, professional, and compassionate manner
Prepare and process health certificates and ensure all required information is accurate and complete
Check clients in and out, answer multi phones lines, schedule appointments, process payments, and perform other front-desk responsibilities
Maintain accurate client and patient records
Communicate effectively with doctors, veterinary technicians, assistants, clients, and management
Help coordinate communication between the reception team and medical team
Monitor the front desk and help ensure appropriate coverage during busy periods
Identify opportunities to improve scheduling, workflow, and overall client experience
Assist with resolving scheduling conflicts and other day-to-day reception challenges
Lead by example and promote teamwork, accountability, and a positive work environment
Continue performing regular reception duties and assisting the team as needed
Qualifications
Veterinary experience is required
Previous experience working as a veterinary receptionist strongly preferred
Previous lead, supervisory, or team leadership experience preferred
Strong understanding of veterinary reception and general practice workflows
Knowledge of veterinary terminology and client/patient records
Experience with appointment scheduling and managing a busy veterinary schedule
Knowledge of preparing health certificates preferred
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Comfortable delegating responsibilities and providing constructive feedback
Strong conflict-resolution and problem-solving skills
Ability to remain calm and professional when dealing with upset or frustrated clients
Detail-oriented and able to maintain accuracy in a fast-paced environment
Reliable, professional, positive, and team-oriented
Willingness to work the front desk alongside the reception team , rather than functioning solely in a supervisory capacity
We are looking for someone who is ready to take the next step in their veterinary career and become a leader while remaining an active member of the reception team.
The successful candidate will be someone who can lead by example, coach and support their coworkers, stay organized under pressure, confidently handle client concerns, and jump in wherever needed to keep the front desk running smoothly.
If you are an experienced veterinary receptionist who enjoys helping others, takes initiative, and is ready for a hands-on leadership opportunity in a general practice, we would love to hear from you.
Pay range $25 - $30 an hour base on experience
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone…