Client Service Representative (CSR) – Part-Time
Gentle Care Pet Clinic | Fountain Valley, CA
Compensation: $18.00–$20.00 per hour, depending on experience
Schedule: Approximately 20 hours per week
Experience: Minimum 1 year of relevant experience
Position Summary
Gentle Care Pet Clinic is seeking a friendly, dependable, and customer-focused Part-Time Client Service Representative (CSR) to join our veterinary healthcare team.
The CSR is one of the first points of contact for our clients and plays an essential role in creating a positive experience for pet owners and their pets. The ideal candidate will have at least one year of customer service, receptionist, or front desk experience. Previous experience in a veterinary hospital or medical environment is preferred.
We are looking for someone who is professional, organized, detail-oriented, and comfortable working in a fast-paced environment while managing multiple responsibilities.
Experience with ezyVet veterinary practice management software is highly preferred.
Key Responsibilities
1. Client Service & Communication
Welcome clients and their pets in a friendly, compassionate, and professional manner.
Answer incoming phone calls, respond to client inquiries, and direct calls appropriately.
Schedule, confirm, and manage patient appointments.
Communicate with clients regarding appointment reminders, follow-ups, and patient updates.
Assist clients with questions regarding veterinary services, procedures, and hospital policies.
Handle client concerns professionally and escalate medical questions to the appropriate veterinary team member.
Maintain positive relationships with clients and support an excellent client experience.
2. Front Desk & Administrative Duties
Check patients in and out and maintain accurate client and patient information.
Create and update client accounts and patient records.
Process payments, invoices, deposits, and other financial transactions accurately.
Prepare and assist with presenting estimates for veterinary services and procedures.
Coordinate appointment schedules and support efficient patient flow.
Maintain organized medical records and administrative documentation.
Assist with daily opening and closing front desk responsibilities.
Maintain a clean, organized, and welcoming reception area.
3. Teamwork & Hospital Operations
Work closely with veterinarians, veterinary technicians, and veterinary assistants to coordinate patient care.
Communicate appointment changes, client requests, and concerns to the appropriate team members.
Assist with coordinating surgical and medical appointments.
Support the veterinary team with administrative tasks as needed.
Follow hospital procedures, confidentiality requirements, and established protocols.
Contribute to a collaborative and professional working environment.
Qualifications & Requirements
Minimum of 1 year of customer service, receptionist, or front desk experience.
Previous veterinary hospital or animal healthcare experience preferred.
Experience with veterinary practice management software preferred.
ezyVet experience is highly preferred.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
Strong organizational skills and attention to detail.
Basic computer skills, including email, scheduling, and data entry.
Ability to handle financial transactions accurately.
Dependable, punctual, and professional.
Ability to work collaboratively as part of a team.
Ideal Candidate Profile
The ideal candidate is someone who:
Enjoys working with animals and interacting with pet owners.
Understands the importance of excellent client service in a veterinary environment.
Demonstrates empathy and patience when dealing with clients and their pets.
Can remain calm and professional under pressure.
Takes initiative and demonstrates accountability.
Is comfortable discussing estimates, payments, and…