Career Category
Sales & Marketing Operations
Job Description
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let's do this. Let's change the world. In this vital role, the Associate, Field Effectiveness will provide hands-on analytical and operational support that helps improve the productivity and effectiveness of the sales force. The role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on accurate execution, actionable insights, and reliable field enablement.
This position reports to a Senior Manager within Field Excellence and works closely with field leadership, analytics, reporting, incentive compensation, data-management, and cross-system partners.
Responsibilities
Field Data Analysis and Insights
Analyze data from Veeva CRM, distribution partners, claims, patient services, and other approved commercial sources.
Assess reach, frequency, HCP engagement, call-plan adherence, account performance, and targeting effectiveness for field sales teams.
Prepare recurring and ad hoc analyses that translate complex datasets into clear observations and practical actions for business partners.
Operational Execution and Field Enablement
Support territory alignments, roster updates, targeting cycles, and call-plan execution in accordance with agreed timelines and controls.
Coordinate operational delivery of field tools and outputs, including Veeva CRM, Next Best Action dashboards, digital companion tools, alerts, and call-plan refreshes.
Respond to routine field or stakeholder questions, investigate issues, document findings, and escalate risks or dependencies promptly.
Sales Force Size, Structure, and Deployment
Assist with analyses of field-force size, structure, coverage, deployment, territory design, and workload balance.
Support evaluations of customer and account potential, targeting logic, call frequency, capacity, and affordable coverage scenarios.
Prepare data, scenarios, and quality checks required for alignment updates driven by market dynamics and business priorities.
Field Force Effectiveness
Support call planning, coverage optimization, targeting, valuation, and execution audits across applicable brands and field forces.
Conduct periodic analyses of workload balance, reach and frequency, engagement quality, and performance trends under the guidance of senior team members.
Develop clear summaries, charts, and supporting documentation for leadership reviews and cross-functional discussions.
Compliance, Quality, and Process Optimization
Execute defined quality-control checks and ensure analytics, reports, and field outputs follow approved business rules and applicable engagement-compliance requirements.
Document data sources, assumptions, methodologies, process steps, and validation evidence to support audit readiness, repeatability, and knowledge transfer.
Identify opportunities to simplify, standardize, or automate recurring work and support implementation of approved improvements.
Project Support and Cross-Functional Collaboration
Track deliverables, issues, dependencies, decisions, and action items using tools such…