Career Category
Corporate Services
Job Description
Sr Associate Benefits
ABOUT AMGEN
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
ABOUT THE ROLE
Roles & Responsibilities:
Benefits Strategy Implementation
Translate approved regional and global benefits strategies into implementation activities, operational processes, and deliverables across assigned markets.
Conduct benchmarking and market research to support recommendations for program enhancements.
Coordinate implementation of approved benefit design changes and new initiatives.
Support benefits activities related to mergers, acquisitions, and organizational integrations, including benefit comparisons, implementation planning, and operational transitions.
Program Management & Operations
Manage recurring benefits processes including annual renewals, enrolment activities, vendor updates, and program changes.
Coordinate defined benefits projects and workstreams, establish timelines and priorities, track milestones, identify risks, and escalate issues requiring broader decisions.
Analyse operational issues of moderate complexity, evaluate alternatives using established policies and precedents, recommend solutions, and coordinate implementation of agreed actions.
Develop and maintain process documentation, controls, project plans, and operating procedures to support effective program delivery.
Vendor & Broker Management
Serve as an operational point of contact for assigned vendors and brokers.
Monitor vendor performance against agreed service requirements, deliverables, and timelines.
Investigate service issues, coordinate corrective actions, and escalate significant risks as appropriate.
Facilitate vendor governance meetings, track action plans, and ensure timely resolution of open items.
Support procurements, contract renewals, implementations, transitions, and third-party risk management activities.
Governance & Compliance
Apply established benefits governance requirements and operational controls across assigned activities.
Maintain benefits documentation, process records, governance materials, and audit evidence.
Identify potential compliance, control, or operational risks and coordinate appropriate remediation activities.
Support regulatory change implementation by coordinating operational updates and stakeholder actions.
Support internal and external audits through data collection, documentation, and issue resolution activities.
Analytics & Reporting
Analyse benefits cost, utilization, participation, employee experience, and vendor performance data.
Interpret trends and translate findings into actionable recommendations for Benefits Managers and stakeholders.
Develop and maintain dashboards, scorecards, reports, and performance metrics.
Support program evaluation, benchmarking activities, and business case development.
Prepare analyses and insights for leadership reviews, governance forums, and stakeholder decision-making.
Employee Experience & Communications
Partner with Benefits Operations and Communications teams to deliver benefits education and engagement initiatives.
Coordinate communication…