Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
Main Street Renewal is seeking a Vice President of Central Operations to lead three interconnected programs that directly influence the resident financial experience: Resident Performance, Default and Housing Choice Voucher (HCV).
This executive will oversee the collection of approximately $1 billion in annual rent and ancillary accounts receivable across a portfolio of more than 40,000 homes. The Vice President will be accountable for collection performance, credit loss, cost to serve, operational quality and the consistency of support provided to residents experiencing payment challenges.
The ideal candidate is a strategic and analytical operator who can establish enterprise direction while remaining closely connected to operational performance. This leader will oversee directors and senior managers across onshore and offshore teams, translate complex data into clear priorities and develop a leadership team capable of independently managing daily operations.
Success in this role will be measured by revenue recovery, loss mitigation, residents returned to good standing, operational efficiency and the development of scalable processes that support continued business growth.
KEY RESPONSIBILITIES
Strategic and Financial Leadership
Oversee the collection of approximately $1 billion annually in rent and ancillary accounts receivable.
Establish the strategy, financial targets and operating model for Resident Performance, Default and HCV.
Develop and execute financial strategies aligned with enterprise goals for collections, resident retention, credit loss and cost to serve.
Translate executive priorities into measurable objectives, sequenced initiatives, clear ownership and defined timelines.
Identify opportunities to improve workflows, handoffs and resource allocation across the three programs.
Advise executive leadership on operational tradeoffs, capacity requirements and investment decisions, providing clear and actionable recommendations.
Maintain accountability for overall program performance while empowering directors and managers to lead daily execution.
Analytics and Performance Management
Establish and manage the KPI framework for collection performance, credit loss, aged inventory, productivity, quality and program compliance.
Analyze performance data to identify nonpayment trends, accounts receivable risk, resident attrition, HCV denials and potential write-offs.
Lead root-cause analysis of performance gaps by market, account population and stage, distinguishing controllable factors from external constraints.
Partner with Business Intelligence to ensure executive-facing metrics have a validated source of truth, documented methodology and accountable owner.
Deliver concise weekly and monthly reporting to executive leadership outlining results, risks, trends and corrective actions.
Use data to develop measurable solutions that improve financial and operational performance.
Resident Performance and Collections
Lead strategies that improve collection rates, prevent delinquency and strengthen payment performance.
Prioritize markets and account segments with the greatest financial opportunity or exposure.
Direct outreach, payment plan, flexible payment and early-intervention programs designed to return residents to good standing before accounts escalate.
Establish treatment strategies for distinct account populations, including slow-paying residents and accounts at risk of entering default.
Balance…