Product Owner (Delivery)
Role Summary
The Product Owner (Delivery) translates the Product Roadmap into well-defined features and ensures they are delivered on time, within scope, and to the expected quality standards.
Working closely with the Product Manager, this role owns the day-to-day execution of product delivery, including backlog prioritization, user story definition, sprint planning, release coordination, and delivery quality. While the Product Manager defines what to build and why, the Product Owner focuses on how and when features are delivered.
This role focuses on delivering product features aligned with the Product Roadmap, rather than managing customer contract commitments or sales-driven scope.
Key Responsibilities
Roadmap Execution and Requirements Definition
Collaborate with the Product Manager to understand the objectives, user needs, and success metrics behind each Roadmap initiative.
Break down initiatives and epics into clear user stories with well-defined, testable acceptance criteria.
Work with UX/UI designers to ensure designs and requirements are ready before stories enter a sprint.
Identify technical dependencies, delivery risks, and cross-functional requirements early.
Product Backlog and Release Planning
Own and prioritize the Product Backlog based on business value, risk, dependencies, and delivery priorities.
Develop release plans with the Engineering Lead, ensuring alignment with Roadmap timelines.
Facilitate backlog refinement, sprint planning, and sprint reviews.
Make day-to-day requirement decisions and manage scope trade-offs during sprints, keeping the Product Manager informed of significant changes.
Delivery Management and Quality Assurance
Monitor release progress and proactively communicate risks that may affect Roadmap commitments.
Collaborate with QA to define test scenarios and validate deliverables against acceptance criteria and the Definition of Done.
Coordinate release readiness with the Platform team, including release notes, feature flags, and deployment plans.
Document new features and facilitate knowledge transfer to Support, Delivery, and Sales teams.
Post-Release Measurement and Continuous Improvement
Track feature adoption and performance metrics with the Product Manager after launch.
Gather feedback from users, Support, and customer-facing teams and translate insights into backlog improvements.
Balance new feature development with bug fixes, product stability, and technical debt reduction.
Stakeholder Communication and Process Improvement
Communicate release progress, delivery risks, and trade-offs to the Product Manager and relevant leadership.
Serve as the primary point of contact for the development team on features in progress.
Facilitate retrospectives and continuously improve product delivery practices and team workflows.
Required Qualifications
Bachelor's degree or higher in Computer Engineering, Computer Science, Information Systems, Business Administration, or a related field.
3–5 years of experience as a Product Owner or Business Analyst within a software product team, preferably in SaaS or platform environments.
Solid understanding of Agile/Scrum methodologies and hands-on experience managing a Product Backlog.
Ability to write clear user stories, acceptance criteria, and product requirements.
Good understanding of the end-to-end product development lifecycle, from discovery and design through development, testing, and release.
Sufficient technical knowledge to collaborate effectively with developers on APIs, integrations, and data flows.
Proficiency in Jira, Confluence, and Figma.
Strong communication in English and Native in Thai.
Preferred Qualifications
Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification.
Experience developing AI chatbots, conversational AI, LLM-based applications, or AI agent products.
Experience with B2B SaaS or platform products serving multiple enterprise customers.
Experience using product…