Job Description
Welcome to AMN Healthcare — Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
Consistently ranked among SIA’s Largest Staffing Firms in America .
Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.
Location: Dallas, TX, 2 days onsite
Hours: 10:30am to 7:00pm CT
Job Summary
The Associate Customer Account Manager , nurtures and sustains effective client relationships by resolving process and service issues. The role resolves Healthcare Professionals’ (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. You'll maintains industry-recognized benchmarks for Supplier Security Privacy & Assurance (SSPA) for resolution time.
Job Responsibilities
Manage inbound and outbound calls and other customer inquiries, primarily related to payroll, timecards, paychecks, deductions, taxes, and reimbursements.
Research and resolve customer concerns with a focus on accurate and timely resolution.
Provide support to Healthcare Professionals who may be frustrated or concerned about pay-related issues, using strong communication and de-escalation skills.
Navigate Salesforce for case management and documentation of customer interactions.
Utilize PeopleSoft to research timecards, paychecks, pay stubs, and other payroll-related information.
Work across multiple systems and resources to investigate issues and determine appropriate solutions.
Create, document, track, and manage customer cases through resolution.
Partner cross-functionally with Payroll, Billing, Time Processing, Recruitment, Account Management, and other internal teams.
Take ownership of customer concerns and use available job aids, processes, and resources to independently resolve issues when possible.
Exercise sound judgment when working through unique or complex situations that may fall outside standard processes.
Identify opportunities to improve processes and the overall customer experience.
Support additional business needs, including strike-related activity, as needed.
Key Skills
Problem-solving
Effective Communication Skills
Qualifications
Education & Years of Experience
High School Diploma/GED plus 0-2 years of work experience of customer service, contact center, customer account management, payroll support, or related experience preferred
Salesforce experience strongly preferred , particularly for case management.
PeopleSoft experience strongly preferred , especially involving payroll, timecards, or employee pay information.
Experience with Microsoft Excel and Word.
Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices
Additional Experience
Experience in a fast-paced, external facing Customer Support department
Experience in a Customer Account Management role
Work Environment / Physical Requirements
Work is performed in an office/home office environment.
Team Members must have the ability to operate standard office equipment and keyboards.
AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices…