Job Description
Welcome to AMN Healthcare — Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
Consistently ranked among SIA’s Largest Staffing Firms in America .
Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.
Job Summary
The Director of Account Management, Revenue Cycle Solutions leads the strategy, development, and daily operations of the Account Management team supporting Revenue Cycle Solutions. This leader is responsible for building strong, consultative client partnerships, driving account retention and growth, and ensuring exceptional service delivery across assigned accounts. The Director leads and develops a high-performing account management team, establishes and drives key performance indicators (KPIs), and partners cross-functionally to optimize client outcomes, revenue performance, and operational effectiveness. This role requires strong experience within healthcare staffing, including MSP/VMS environments, and the ability to translate client needs, market trends, and performance data into actionable account strategies.
Job Responsibilities
Leads, develops, and coaches the Account Management team, establishing clear expectations and driving key performance indicators (KPIs) related to client retention, revenue growth, service delivery, account performance, and customer satisfaction.
Develops and executes strategic account management plans that strengthen client partnerships, expand revenue opportunities, increase customer share, and support long-term retention across Revenue Cycle Solutions accounts.
Partners with division leadership and cross-functional teams to evaluate account performance, identify business trends, address operational challenges, and implement strategies that achieve or exceed monthly, quarterly, and annual revenue and operational goals.
Builds trusted relationships with client stakeholders through a consultative approach, ensuring a strong understanding of client workforce needs, business objectives, performance expectations, and opportunities for growth.
Leverages expertise in healthcare staffing MSP/VMS models to guide account strategy, navigate client programs and requirements, evaluate performance, and identify opportunities to improve service delivery and account penetration.
Establishes, monitors, and reports team and account-level metrics and KPIs, using data to identify trends, improve performance, strengthen accountability, and develop action plans for areas that are below target.
Conducts regular individual and team performance reviews to assess results, provide coaching, remove barriers, and strengthen consultative account management capabilities.
Tracks healthcare staffing, revenue cycle, client, and competitive market trends to identify opportunities, anticipate customer needs, and strengthen the organization's position in the marketplace.
Partners with sales, operations, recruitment, implementation, and other internal stakeholders to ensure seamless client delivery, resolve escalated issues, and support new and expanding business opportunities.
Manages resources and account management priorities in alignment with revenue targets, financial objectives, client commitments, and overall business strategy.
Key Skills
Account Management Leadership and Team Development
Healthcare Staffing MSP/VMS Expertise
Revenue Growth and Client Retention Strategy
Metrics, KPI Management, and Performance Analytics
Executive Presence and Consultative Client…