Business Product Analyst, Crew Operations TransformationAmsterdam region | Hybrid (around 3 days on-site) | 12 months initial | 40 hrs/week | Freelance or payroll | ASAP start About the programmeA major airline is running a large-scale transformation of its crew operations.
Legacy crew management systems are being replaced with a new crew tracking solution, and the programme team is growing.
About the roleYou'll sit between the crew operations teams and the delivery partners building the new platform.
Different user groups (crew planning, crew control, operations) each have their own processes and priorities.
Your job is to understand how they work today, bring that together into one clear way of working, and make sure the new solution supports it.
This isn't a role for passing requests along.
You'll be expected to challenge stakeholders, make decisions and own them.
What you'll do Run workshops and interviews with crew planning, crew tracking and crew control teamsAnalyse current processes and design future onesGather and document requirements, and write functional specificationsTranslate crew rules and operational needs into clear, actionable requirementsChallenge stakeholders constructively and align different user groups on one approachWork closely with external IT partners and the programme team throughout implementationSupport testing and the move from the legacy systems to the new platform What you'll bring Proven experience as a Business or Product Analyst in a complex operational environmentHands-on experience in crew planning, crew tracking, crew control or rosteringExperience with crew management systems such as NetLine/Crew, Jeppesen, Sabre, AIMS, IBS or similarStrong BA skills: requirements gathering, process analysis, workshop facilitation and functional specsExperience in highly regulated, rule-based or operationally complex environmentsConfidence to challenge and make decisions, with excellent communication and stakeholder skillsFluent spoken and written English (Dutch not required) Nice to have Aviation industry experience (strongly preferred)Experience on a crew system replacement or migrationWorkforce management or similar operational planning background (considered if no aviation) What's on offer 12-month initial contract on a long-term,Market-conform rate, depending on experienceHybrid working, around 3 days a week on-site in the Amsterdam region Amoria Bond operates as an employment Business and agency.
No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.