SUMMARY
The Product Management Coordinator (PMC) supports Product Managers with daily tasks requiring interface and follow-up with both internal and external customers. The PMC assists the Product Manager in the execution of activities related to evaluating product line health and securing profitable new business. The product management (PM) team is responsible for finding and eliminating barriers to success for the product line, and as such, PM staff must be willing to engage with all functional departments internal and external to Amphenol. PMC position is an opportunity to develop excellent product and company knowledge and grow into customer-facing or operations roles. The PMC role is ideal for someone with a strong desire to learn, to support customers, and to contribute to building new projects and opportunities.
ESSENTIAL JOB FUNCTIONS
Internal customer and Sales support including:
Customer support on day-to-day questions on status of work, quotes, etc. (Mostly non-technical type questions to start, and growing into basic technical competence)
Quote development
Help Product Manager and Sales prepare for customer visits:
Provide product samples
Provide sales documents, such as brochures, battlecards, etc.
Update PowerPoint presentations
Providing new product status and information
Coordinate communications between different business functions
With direction from the Product Manager:
Draft documentation required by divisional product development processes
Data mine as it relates to understanding product line trends
Create and maintain price sheets
Support prototype and sales sample generation
Assist in developing marketing-related content
Gathering and preparation of product samples for photo shoots
Convert the messages in brochures into PowerPoint presentations for sales use
Develop, organize, and maintain libraries and archives:
Pricing strategies
Marketing literature (e.g. brochures, PowerPoints, battlecards, etc.)
Project-related
Conduct research as needed for product planning
Coordination with Project Managers and Product Development Engineering (PDE)
Project Management
Source competitor product samples
Other duties will be assigned
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Four-year degree in Business, Engineering, or related field preferred with a focus on product or business development and management, or equivalent combination of education and experience.
Product management, inside/outside sales, and customer service experience helpful.
Manufacturing operations experience helpful
Excellent computer skills, particularly with MS Office programs – Word, Excel, PowerPoint, etc.; experience with ERP or MRP systems helpful.
LANGUAGE SKILLS
Ability to read, write, speak and understand English.
JOB SKILLS
Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.
Strong deadline orientation and time-management skills.
Excellent customer support and communication skills; ability to work professionally, empathetically, and effectively on the telephone, through email and through written correspondence.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
The ability to multi-task, be a team player, interpersonal and problem-solving skills.
Excellent computer skills with MS programs: Word, Excel, PowerPoint, Outlook, etc.
Experience with MRP systems.
The ability to work overtime and flexible hours as required to satisfy customer needs.
Experience at working both independently and in a team-oriented, collaborative environment is essential
Ability to…