- Pay
- $130k
- Where
- New York, NY, United States
- Level
- Senior
Who We Are:
At Amsive , we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
This is a HYBRID position (1-2 days in office) located in New York, NY or Nashville, TN.
What we are looking for:
We’re looking for an Account Director, Customer Experience with experience leading integrated, data-driven marketing programs across digital and direct channels. You will lead client communication for our Insurance Sector . The ideal candidate is a proactive, commercially minded client leader with exceptional attention to detail, strong strategic judgment, and the ability to manage multiple complex priorities while leading clients and cross-functional teams with confidence. This person should be comfortable making recommendations, anticipating client needs and risks, and driving work forward with limited senior oversight.
This senior-level role will be a leading member of our Client Services team and collaborate with internal Customer Intelligence, Strategy, Creative, SEO, Digital Media, Direct Mail, Email, Analytics, Technology and Production teams. The primary function of the Account Director is to work daily across all agency channels to support client communication, campaign initiatives, KPI achievement and account success. It is expected that the Account Director shall handle the most complex and intricate accounts in Amsive without the need of direct supervision or guidance to successfully and profitably achieve client KPI’s. Additionally, the Account Director will be involved in strategy breakout sessions that focus on our full agency services as well as have a full understanding of the omnichannel marketing landscape and full consumer buying cycle for each of the Account Director’s assigned accounts. The Account Director will also manage and develop Account Managers, setting clear expectations, delegating effectively, providing ongoing coaching and feedback, and ensuring the account team operates with strong ownership, quality and follow-through.
What you will be doing:
Builds empathetic personal relationships with clients and engages in understanding client’s marketing and business challenges, creating sound marketing program solutions to solve those challenges.
Leads and directs cross functional teams in building, development and delivery of omnichannel marketing programs to achieve client’s stated objectives and to ensure partnership satisfaction.
Leverages strong data driven experience to interpret data and analytics – helping to craft the narrative that illustrates the impact of our programs on the client’s business.
Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction and proactivity of account to drive marketing goals.
Become proficient in company designated tools for success in project and account management.
Create and proactively manage internal timelines for projects and programs through proactive communication.
Log all resource hours into Amsive designated project management tool daily.
Schedule, organize and…