Who We Are
At Amsive , we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
This is a HYBRID position (1-2 days in office) located in Midtown Manhattan, New York, NY.
What we are looking for:
Amsive is hiring an Account Manager, Customer Experience , to support a portfolio of insurance clients across digital, email and direct-response marketing programs. We are looking for a client-facing marketer with strong operational discipline, exceptional attention to detail and experience coordinating complex marketing work across multiple teams and channels. Experience in insurance or another regulated industry is preferred.
The ideal candidate is highly organized, proactive and dependable, with strong judgment and a natural sense of ownership. This person should be comfortable managing multiple concurrent workstreams, identifying risks and missing information before they become problems, and communicating clearly with clients and internal teams without requiring step-by-step direction.
What you will be doing:
Own the day-to-day execution and coordination of assigned client programs, maintaining clear and proactive communication with clients while partnering with the Account Director on overall relationship strategy and account health. Work with clients in the insurance sector (carriers, brokers, or agencies across all lines of business – property and casualty, life, financial securities, and specialty coverage)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication.
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
Take ownership of quality assurance for client-facing work, including checking deliverables against requirements, prior versions, source materials, test plans and agreed changes before they reach the client.
Maintain accurate program documentation, including requirements, decisions, testing plans, status updates and changes, so that teams have a clear and reliable source of truth.
Facilitate and manage the invoicing process
Maintain and/or improve account profitability through effective scope management
Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
Proactively identify new business opportunities with…