Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
What you’ll bring to the table:
The Client Service Director is a strategic and commercially pivotal role, responsible for building, developing and growing long-term partnerships between AND Digital and its clients.
You will own and develop a portfolio of key client relationships, becoming a trusted strategic partner to senior business and technology leaders. Your focus will be on understanding our clients' organisations, ambitions and challenges, identifying opportunities to increase AND's impact and ensuring we continue to deliver meaningful value.
Combining exceptional relationship management with strong commercial acumen, you will be responsible for developing account strategies, driving revenue growth, expanding our presence within existing clients and ensuring our partnerships are both commercially successful and sustainable.
You will build relationships with senior stakeholders, including CIOs, CTOs, CDOs and CEOs, helping them navigate the opportunities presented by digital, technology and business transformation. You will challenge their thinking, bring new perspectives and connect their strategic ambitions with AND's capabilities and proposition.
Working closely with regional leadership, delivery teams and our ANDis, you will play a key role in strengthening our client portfolio, identifying opportunities for growth and ensuring AND becomes an indispensable long-term partner to the organisations we work with.
What you'll be responsible for:
Client Partnerships & Relationship Management
Own and develop a portfolio of strategic client relationships, building trusted partnerships with key stakeholders at all levels of client organisations.
Develop a deep understanding of each client's business, commercial priorities, organisational structure, challenges and strategic ambitions.
Build strong relationships with senior decision-makers, including CIOs, CTOs, CDOs and CEOs, becoming a trusted advisor and strategic partner.
Proactively engage clients to understand their evolving needs, challenge their thinking and identify ways AND can deliver greater value.
Establish strong communication and engagement plans, ensuring clients feel connected, supported and confident in their relationship with AND.
Act as the senior point of contact and trusted escalation for clients, resolving challenges and ensuring positive outcomes.
Build long-term, sustainable and mutually beneficial partnerships that strengthen AND's position and increase our impact within client organisations.
Account Growth & Strategic Development
Take ownership of account growth, developing and executing strategic account plans that identify opportunities to deepen relationships, expand AND's footprint and increase revenue.
Proactively identify opportunities to introduce additional AND capabilities, services and expertise in response to client needs and business challenges.
Understand the wider client organisation, identifying new stakeholders, departments and business areas where AND can add value.
Shape and develop growth opportunities with clients, working collaboratively with internal teams to create compelling propositions and solutions.
Lead account planning and growth conversations,…