A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
This Desk Property Adjuster handles first party personal property and commercial property claims through the life cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately.
Responsibilities
Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability
Make payments in accordance with coverage, damage, and liability determination and perform other functions or duties to properly adjust the loss
Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
Learn and comply with claim handling procedures
Develop skills in claim negotiations and settlements
Effectively service needs of agents, insureds, and others
Meet with people involved with claims, sometimes outside of our office environment
Obtain and maintain appropriate adjuster’s license(s) as required
Complete relevant continuing education programs as required
Maintain punctual attendance according to an assigned work schedule at a Company approved work location
Handle claims activities and investigations by phone, mail, and occasional on-site investigations
Use technology-based information for reference, enter information into computer systems and develop specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools
Work on increasingly complex claims as assigned
Requirements
Bachelor’s degree or several years of experience or training that the Company considers sufficiently related; or the equivalent combination of education and such related experience is required
A minimum of one year of insurance claims experience is required
Experience writing estimates with Xactimate and XactContents preferred
Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents
Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment
Ability to write reports and compose correspondence
Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way
Ability to demonstrate good problem-solving and interpersonal skills
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to effectively deal with a diverse group of individuals and managed varied factual circumstances
Ability to organize assigned work
Ability to maintain confidentially and data security
Ability to maintain a professional image
Ability to demonstrate basic knowledge in insurance policy review and sound organization of both investigation material and work to meet Company customer service standards
Ability to perform job functions independently
Benefits
At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.
Why Concord Group Insurance
Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance…