Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Are you ready to accelerate Appian’s global cash flow operations? We are looking for a collections leader who eliminates friction, modernizes workflows, and transforms billing and collections bottlenecks into automated cash velocity.
ABOUT THE TEAM
The Finance team at Appian is the engine that fuels global growth and safeguards fiscal health. As leaders in the AI-Powered Process Automation market, finance professionals design and maintain scalable financial frameworks that match the speed of technological innovation. This team ensures seamless business execution, data integrity, and cross-functional alignment to maximize global revenue generation. The Director of Billing & Collections moves beyond traditional debt recovery to serve as a strategic operational advisor to executive leadership, leveraging data forensics to eliminate revenue leakage, resolve upstream billing friction, and compress the Order-to-Cash lifecycle.
THE OPPORTUNITY
As Appian continues to expand its leadership in Enterprise-Grade Orchestration, optimizing working capital and accelerating cash conversion are more critical than ever. This role moves far beyond traditional debt recovery—you will serve as a strategic operational advisor to executive leadership, leveraging data forensics to eliminate revenue leakage, resolve upstream billing friction, and compress the Order-to-Cash lifecycle. If you are ready to architect scalable recovery frameworks, modernize global credit strategies, and lead high-impact teams in a hyper-growth SaaS environment, this is your next career step.
WHAT YOU'LL DO
Executive Financial Analytics & Forecasting: Serve as the financial authority on accounts receivable performance; monitor, analyze, and report on core liquidity metrics including Days Sales Outstanding (DSO), Aging Buckets, and Bad Debt Reserves. Deliver monthly executive cash forecasts, AR exposure analyses, and data-driven working capital insights to senior finance leadership.
End-to-End Operational Ownership: Own and optimize the global billing, collections, and accounts receivable operations across Appian’s enterprise portfolio, driving continuous process improvements to compress the Order-to-Cash (O2C) cycle, and accelerate cash collection.
Root-Cause Billing Friction Elimination: Partner directly with upstream operational teams to diagnose recurring invoice discrepancies, dispute trends, and customer onboarding friction—turning systemic billing issues into automated, repeatable workflows that prevent delinquency before it occurs.
Systems Architecture & Automation: Champion the continuous modernization of our finance systems; maximize the operational capabilities of NetSuite, Salesforce, and HighRadius to establish intelligent dunning cadences, automated dispute routing, and seamless ledger reconciliation.
Cross-Functional Intervention & Alignment: Collaborate closely with Sales, Customer Success, Legal, and Deal Desk leadership to de-escalate complex enterprise commercial disputes, unblock stalled enterprise invoices, and structure win-win payment pathways that secure critical cash flow while preserving long-term client relationships.
Global Credit Policy & Risk Governance: Establish, maintain, and enforce standardized global credit assessment, collections, and write-off policies. Ensure strict operational compliance with internal controls (SOX), statutory tax requirements, and international trade/financial regulations across all global operating entities.
People Leadership & Talent Development: Lead, mentor, and scale a high-performing team of global…