JOB DESCRIPTION
Microsoft 365 Copilot • Agent Builder • Copilot Studio
Job Title AI Deployed Engineer (Copilot)
Level L400
Employment Type Full-time
Security Requirements Singapore Citizen, eligible to obtain and maintain Singapore Government security clearance (MINDEF vetting)
Location Singapore (on-site at client premises, including secured government facilities, as required)
Mode : Hybrid-50% travel required to the customer place and the CSAs will get the complete travel reimbursement from the client if the customer location is more than 50 Kms
Shift : Normal Shift with Occasional off hour meetings
Location : Singapore
Language: English, Mandarin
Experience - 10+ years of experience.
Role Summary
We are seeking an AI Deployed Engineer (Copilot) to lead the hands-on adoption of Microsoft 365 Copilot and Microsoft's low-code AI agent platforms within enterprise and public-sector environments. In this client-facing role, you will design and deliver Copilot training workshops, build production-ready AI agents using Microsoft Agent Builder and Copilot Studio, and work directly with users to embed AI into their day-to-day workflows. You will be a trusted technical advisor — equal parts engineer, trainer, and enabler — helping organisations realise measurable value from their Microsoft AI investments while operating within strict security and compliance requirements.
Key Responsibilities
Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for a range of audiences, from end users to power users and administrators.
Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test, and govern their own AI agents.
Build AI agents: Design, develop, and deploy custom AI agents using Microsoft Agent Builder and Copilot Studio, integrating with enterprise data sources, connectors, and Microsoft 365 services.
Deploy and adopt: Support the rollout and adoption of Copilot across client organisations, including readiness assessment, configuration, use-case discovery, and change management.
Advise clients: Act as the on-the-ground technical expert, troubleshooting issues, gathering feedback, and translating user needs into practical AI solutions.
Uphold security and governance: Ensure all training, development, and deployment activities comply with client security policies and government data-handling requirements.
Create enablement materials: Develop workshop content, hands-on labs, reference guides, and best-practice documentation to scale adoption.
Required Qualifications
Proven, hands-on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops .
Proven experience delivering Agent Builder and Copilot Studio training workshops .
Demonstrated experience building AI agents using Microsoft Agent Builder and Copilot Studio , from design through deployment.
Strong working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, Outlook, Power Platform) and how Copilot integrates across it.
Excellent facilitation, communication, and stakeholder-management skills, with the ability to explain complex AI concepts to non-technical audiences.
Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance , and willing to undergo the required vetting process.
Willingness to work on-site at client premises, including secured government facilities, as required.
Required Certifications
Candidates must hold the following Microsoft certifications:
Microsoft Certified: Azure AI Fundamentals (AI-900).
Microsoft 365 Copilot and Agent Administration Fundamentals.
Microsoft Certified: AI Agent Builder Associate.
Microsoft Certified: Power Platform Fundamentals (PL-900).
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
Microsoft Applied Skills: Build an Agent in Microsoft Copilot Studio.
Performance Evaluation
Performance in this role will be…